Senior Enterprise Service Bus (ESB) Support Engineer

Req ID: 381707 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Enterprise Service Bus (ESB) Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Senior Enterprise Service Bus (ESB) Support Engineer

Job Summary

We are seeking an experienced ESB Support Engineer to provide operational support, administration, monitoring, and maintenance of enterprise integration services running on Red Hat OpenShift. The role involves supporting over 100+ ESB integrations, troubleshooting production issues, managing platform upgrades, and ensuring high availability and performance of integration services. [ESB | Excel]

The ideal candidate should possess strong expertise in Enterprise Service Bus architectures, OpenShift administration, Java-based integrations, EDI transaction processing, and middleware support in mission-critical production environments. [ESB | Excel]

Key Responsibilities

ESB Production Support

• Provide L2/L3 support for enterprise service bus integrations in production environments.
• Monitor, troubleshoot, and resolve incidents impacting ESB services and integrations.
• Perform root cause analysis (RCA) and implement corrective actions to prevent recurring issues.
• Ensure availability, reliability, and performance of enterprise integration services.
• Support service restoration activities during critical outages and production incidents.

Integration Support

• Support and maintain 100+ enterprise integration interfaces across business applications. [ESB | Excel]
• Troubleshoot integration failures, message processing issues, and connectivity problems.
• Support Java-based integration services and middleware components. [ESB | Excel]
• Analyze and resolve issues related to message transformations and routing.
• Coordinate with application, infrastructure, and business teams for issue resolution.

OpenShift Platform Administration

• Support and maintain ESB workloads running on Red Hat OpenShift platforms. [ESB | Excel]
• Monitor cluster health, resource utilization, and application performance.
• Support OpenShift platform upgrades, patching activities, and deployments.
• Participate in biannual OpenShift upgrade planning, testing, and execution. [ESB | Excel]
• Ensure platform compliance with operational and security standards.

Middleware & Messaging Support

• Support Enterprise Service Bus architecture and middleware components. [ESB | Excel]
• Troubleshoot MQ/AMQ messaging issues and message delivery failures. [ESB | Excel]
• Monitor message queues and integration workflows.
• Support inter-application communication and transaction processing.

EDI Support

• Support Electronic Data Interchange (EDI) integrations.
• Troubleshoot and resolve X12 transaction processing issues. [ESB | Excel]
• Coordinate with business and trading partners to resolve EDI transmission problems.
• Ensure successful processing of inbound and outbound EDI transactions.

DevOps & Operations

• Support deployment and release activities across environments.
• Automate operational tasks where applicable.
• Maintain operational documentation, support procedures, and runbooks.
• Participate in change management and deployment activities.
• Support on-call rotations and production support requirements.

Required Technical Skills

Platform Technologies

• Red Hat OpenShift Administration [ESB | Excel]
• Kubernetes [ESB | Excel]
• Linux Administration [ESB | Excel]

Integration & Middleware

• Enterprise Service Bus (ESB) Architecture [ESB | Excel]
• Middleware Support
• Message Routing and Integration Patterns
• MQ / AMQ Messaging Technologies [ESB | Excel]

Development

• Java Development [ESB | Excel]
• Application Debugging and Performance Analysis

B2B / EDI

• X12 EDI Transactions [ESB | Excel]
• EDI Message Processing
• Trading Partner Integration Support

Operations & Support

• Incident Management
• Problem Management
• Root Cause Analysis
• Performance Monitoring
• Change and Release Management

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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