Req ID: 374362 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Technical Business Analyst - Intelligent Automation, RPA & AI to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Senior Technical Business Analyst – Intelligent Automation, RPA & AI

Position Summary

We are a highly skilled and technically proficient Senior Technical Business Analyst – Intelligent Automation, RPA & AI to drive enterprise-wide digital transformation initiatives.

This role serves as a strategic liaison between business stakeholders, automation engineers, architects, and AI development teams to design and deliver scalable automation and AI solutions. Unlike a traditional Business Analyst role, this position requires a strong blend of technical expertise, business process knowledge, and program delivery experience.

The successful candidate will lead automation discovery, optimize complex business processes, and support the implementation of end-to-end intelligent automation solutions leveraging RPA, Machine Learning, Generative AI, OpenAI technologies, Process Mining, Intelligent Document Processing (IDP), APIs, and enterprise integrations.

Key Responsibilities

Business Analysis & Process Transformation

• Partner with stakeholders and SMEs to identify automation and AI transformation opportunities.
• Lead discovery workshops and assess current-state processes, identifying inefficiencies and improvement opportunities.
• Gather, analyze, prioritize, and validate business, functional, and technical requirements.
• Translate business needs into scalable automation and AI solution designs.
• Develop Process Design Documents (PDDs), workflows, and technical documentation.
• Drive process optimization and enterprise-wide standardization initiatives.

Technical Architecture & Solution Design

• Collaborate with architects, developers, and infrastructure teams to design secure and scalable solutions.
• Understand end-to-end automation architecture, including:
  • RPA
  • APIs and integrations
  • OCR/IDP platforms
  • Conversational AI
  • Machine Learning and Generative AI
• Evaluate feasibility, dependencies, and scalability of proposed solutions.
• Support architecture governance and ensure compliance with enterprise standards.
• Provide recommendations on reusable automation frameworks and patterns.
• Work across enterprise systems including ERP, CRM, cloud, middleware, and analytics platforms.

Intelligent Automation & AI Strategy

• Identify opportunities to leverage RPA, ML, and Generative AI to drive business outcomes.
• Support AI initiatives such as:
  • GPT/OpenAI implementations
  • AI agents and orchestration workflows
  • Retrieval-Augmented Generation (RAG)
  • Intelligent document processing and knowledge automation
• Collaborate on prompt engineering strategies and human-in-the-loop models.
• Evaluate AI use cases for scalability, compliance, and ROI.
• Stay current on emerging technologies and recommend innovative solutions.

Program & Technical Project Management

• Lead automation and AI initiatives from intake to deployment and operational transition.
• Coordinate cross-functional teams across business, technology, and vendors.
• Manage delivery timelines, risks, dependencies, and escalations.
• Facilitate workshops to drive alignment and decision-making.
• Support Agile/Scrum ceremonies (sprint planning, backlog grooming, releases).
• Provide status reporting and executive-level communication.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, Data Science, or related field.
• 8+ years of experience in enterprise-scale transformation or technology initiatives.
• 5+ years as a Business Analyst or Technical Business Analyst.
• 5+ years delivering automation and AI solutions.
• 3+ years of proven experience leading enterprise automation and AI implementations.
• Strong understanding of enterprise architecture and integrations.
• 3+ years of hands-on experience with RPA tools (UiPath, Automation Anywhere, or Blue Prism).
• Experience with Process Mining, OCR/IDP, APIs, and workflow automation.
• Knowledge of Machine Learning concepts and AI solution design.
• Experience with Generative AI and OpenAI/Azure OpenAI technologies.
• Familiarity with RAG, embeddings, vector databases, and conversational AI frameworks.
• Excellent analytical, problem-solving, and communication skills.
• Experience in regulated industries (life sciences, healthcare, manufacturing, financial services) preferred.

Preferred Technical Skills

• UiPath AI Center
• Power Platform / Power Automate
• Azure AI Services & Azure OpenAI
• Python, SQL
• Power BI
• BPMN
• LangChain or similar frameworks
• DevOps & CI/CD
• Agile/Scrum methodologies
• Jira, Azure DevOps

Preferred Competencies

• Strong systems-thinking and strategic mindset
• Ability to bridge business objectives with technical execution
• Comfortable working in ambiguity and complex environments
• Strong stakeholder management and executive communication skills
• Ability to prioritize and manage competing demands
• Proactive risk identification and mitigation
• Ability to simplify and present complex ideas clearly
• Strong collaboration and leadership in matrix organizations
• Knowledge of GxP validation and compliance (highly preferred)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.