Server Vulnerability management - Specialist

Req ID: 348203 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Server Vulnerability management - Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Snr Operations Manager Infrastructure

The Snr Operations Manager Infrastructure in Enterprise Operations will primarily be responsible for leading the day-to-day operations management and escalations for central IT. The individual will work closely with the Service Delivery Executive, Providers and Supporting teams to ensure all service standards are met or exceeded.

Key Roles and Responsibilities:

• Accountable for operational escalations on centralized IT delivery.
• Work with relevant stakeholders on centralized delivery adherence to ITIL processes and functions adherence such as, but not limited to Incident Management, Request Fulfilment, Change Management, Problem Management and Technology Lifecycle Management
• Operational sign-off of centralized delivery during regional service transition and activation.
• Coordination of centralized operational activities to remediate regional operational risks.
• Drive operational teams to deliver against SLAs and monitor overall case backlogs through real-time dashboards.
• Review operational reports analysis and recommendations for Availability, Capacity and Performance Management as well as Technology lifecycle management
• Provide operational input to capacity planning requirements
• Work with SDEProviders and automation teams to identify new automations to drive operational efficiencies
• Assists in co-ordination of smart hands and delivery provider where required.
• Represent interests in Group and Regional IT CAB.
• Work in conjunction with Regional Information Security Officer to assess, prioritize, schedule the execution of patching required as part of vulnerability management. 
• Reviews all tickets daily to identify any issues and initiate any Service Improvement Plans where required.

Experience, Knowledge, Skills and Attributes:

• 3-5 Years of hands-on experience in a similar role
• At least 5 years of experience in IT service delivery management for large multinational. 
• Excellent Technical knowledge
• Problem solving skills and ability to think algorithmically
• A passion for Service Improvement
• Experienced Service Management professional in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Experience of IT service Management Systems and technology to support Managed services such as automation and monitoring.
• Process transformation and optimisation experience
• Excellent skills in ITIL Service Operations processes
• Experience working in a multi-team environment across multiple geographies and time zones
• Strong written and verbal communication skills
• Ability to engage with a variety of internal and external stakeholders

Academic Qualifications and Certifications:

• A bachelor’s degree in Information Technology, Computer Science, or equivalent is required.
• ITIL v3/4 Foundation - certification in additional ITIL modules would be advantageous
• SIAM – Service Integration and Management Foundation would be advantageous
• Problem Management methodology would be advantageous

Additional Job Description

• Interpersonal skills and the ability to develop strong customer (internal / external) relationships
• Strong industry and market awareness
• Ability to negotiate / influence
• Seasoned and experienced professional
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Strong professional documentation and writing skills
• Networks with senior internal and external people in own area of expertise

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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