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Service Desk Associate

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Date: Oct 6, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services

In these roles you will be responsible for: 
 Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
•    Record, Update and Escalate Support issues to the next level in a timely manner.
•    Support all IT onboarding activities for end-users •
•    Work with our internal IT Teams on system testing, integration and maintenance. •
•    Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. 
•    Seek, Suggest, Evaluate and implement process and Technology improvements. • 
•    Willing to learn & grow in other IT Business areas
Requirements for this role include: 
Excellent English written and verbal communication skills. • Exceptional customer service skills. • Great Team player • Great communication skills, comfortable working with various stakeholders • Strong troubleshooting skills, bug finding, and resolution • Ability to work independently within a diverse global team • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment) 


Preferences:  - Optional (nice-to-have’s)

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do
- ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7  
Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00PM EST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.


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