Service Now Developer - Systems Integration Senior Specialist

Req ID: 390049 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Now Developer - Systems Integration Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

JOB DESCRIPTION

Role OverviewWe are seeking a highly experienced ServiceNow Developer/Engineer to lead parts of the design, development, and optimization of CMDB, Discovery, and Service Mapping capabilities. This role is critical to advancing data quality, service visibility, and operational resilience, supporting enterprise initiatives such as cyber defense, asset management, and rapid incident remediation.The ideal candidate will bring deep technical expertise, strong platform engineering discipline, and a proven ability to operate in large-scale, highly governed ServiceNow environments.
JavaScript development and scripting proficiency.ServiceNow development fundamentals and platform architecture.Ability to independently troubleshoot and solve technical problems.Practical application of CMDB, Discovery, and related ServiceNow concepts.Real-world development experience. 

Key ResponsibilitiesPlatform Engineering & DevelopmentDesign and develop scalable solutions across:CMDB (aligned to CSDM)ServiceNow DiscoveryService Mapping (top-down and tag-based)Build and maintain robust patterns for service modeling, CI relationships, and dependency mappingDevelop custom scripts, integrations, and automation using:Business Rules, Script Includes, Flow Designer, REST/SOAP APIsOptimize platform performance and data ingestion pipelines (Discovery, integrations, cloud sources)CMDB & Data GovernanceDrive CMDB health and maturity:Completeness, correctness, compliance, and reconciliationImplement and enforce:Identification & Reconciliation Engine (IRE) rulesData certification and lifecycle managementPartner with stakeholders to ensure strong data ownership and stewardship modelsDiscovery & Service Mapping EngineeringEngineer and optimize:Horizontal Discovery (on-prem, cloud, hybrid)Service Mapping patterns, probes, sensors, and credentialsTroubleshoot complex discovery and mapping issues (e.g., misidentification, duplicate CIs, pattern failures)Build reusable patterns for:Common application stacksCloud-native and containerized servicesIntegrate with external tools (e.g., Datadog, AWS, Azure, SCCM, JAMF)

Integration & AutomationDesign integrations to enrich CMDB and service context:Cloud platforms (AWS, Azure)Monitoring/observability toolsAsset and software systemsAutomate CI lifecycle updates and service dependency mappingOperational ExcellenceEnsure solutions meet audit, risk, and compliance requirementsSupport incident, problem, and vulnerability management use cases through accurate CMDB/service mappingContribute to platform standards, reusable components, and engineering best practicesCore - Must Have✅ ServiceNow Certified System Administrator (CSA)✅ ServiceNow Certified Application Developer (CAD)Specialist (Highly Desired / Priority)✅ Certified Implementation Specialist – Discovery (CIS-Discovery)✅ Certified Implementation Specialist – Service Mapping (CIS-Service Mapping)✅ Certified Implementation Specialist – Data Foundations (CIS-DF) Additional (Nice to Have)✅ CIS – IT Service Management (CIS-ITSM)✅ Certified Technical Architect (CTA) (aspirational / elite)✅ Cloud certifications (AWS/Azure) to support Discovery & mapping use cases

* Career Arch Job code Overview and General duties and tasks For Internal Reference Only    
Required. <p><span data-teams="true">JOB DESCRIPTION</span></p> <p><span data-teams="true"><strong>Role Overview</strong>We are seeking a highly experienced ServiceNow Developer/Engineer to lead parts of the design, development, and optimization of CMDB, Discovery, and Service Mapping capabilities. This role is critical to advancing data quality, service visibility, and operational resilience, supporting enterprise initiatives such as cyber defense, asset management, and rapid incident remediation.The ideal candidate will bring deep technical expertise, strong platform engineering discipline, and a proven ability to operate in large-scale, highly governed ServiceNow environments.<br>JavaScript development and scripting proficiency.ServiceNow development fundamentals and platform architecture.Ability to independently troubleshoot and solve technical problems.Practical application of CMDB, Discovery, and related ServiceNow concepts.Real-world development experience. </span></p> <p><span data-teams="true"><br><strong>Key Responsibilities</strong><strong>Platform Engineering &amp; Development</strong>Design and develop scalable solutions across:CMDB (aligned to CSDM)ServiceNow DiscoveryService Mapping (top-down and tag-based)Build and maintain robust patterns for service modeling, CI relationships, and dependency mappingDevelop custom scripts, integrations, and automation using:Business Rules, Script Includes, Flow Designer, REST/SOAP APIsOptimize platform performance and data ingestion pipelines (Discovery, integrations, cloud sources)<strong>CMDB &amp; Data Governance</strong>Drive CMDB health and maturity:Completeness, correctness, compliance, and reconciliationImplement and enforce:Identification &amp; Reconciliation Engine (IRE) rulesData certification and lifecycle managementPartner with stakeholders to ensure strong data ownership and stewardship models<strong>Discovery &amp; Service Mapping Engineering</strong>Engineer and optimize:Horizontal Discovery (on-prem, cloud, hybrid)Service Mapping patterns, probes, sensors, and credentialsTroubleshoot complex discovery and mapping issues (e.g., misidentification, duplicate CIs, pattern failures)Build reusable patterns for:Common application stacksCloud-native and containerized servicesIntegrate with external tools (e.g., Datadog, AWS, Azure, SCCM, JAMF)<br><br><strong>Integration &amp; Automation</strong>Design integrations to enrich CMDB and service context:Cloud platforms (AWS, Azure)Monitoring/observability toolsAsset and software systemsAutomate CI lifecycle updates and service dependency mapping<strong>Operational Excellence</strong>Ensure solutions meet audit, risk, and compliance requirementsSupport incident, problem, and vulnerability management use cases through accurate CMDB/service mappingContribute to platform standards, reusable components, and engineering best practices<strong>Core - Must Have</strong>✅ ServiceNow Certified System Administrator (CSA)✅ ServiceNow Certified Application Developer (CAD)<strong>Specialist (Highly Desired / Priority)</strong>✅ Certified Implementation Specialist – Discovery (CIS-Discovery)✅ Certified Implementation Specialist – Service Mapping (CIS-Service Mapping)✅ Certified Implementation Specialist – Data Foundations (CIS-DF<strong>)</strong> <strong>Additional (Nice to Have)</strong>✅ CIS – IT Service Management (CIS-ITSM)✅ Certified Technical Architect (CTA) <em>(aspirational / elite)</em>✅ Cloud certifications (AWS/Azure) to support Discovery &amp; mapping use cases</span></p>

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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