ServiceNow

Req ID: 358518 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

·       Oversee end-to-end IT Service Management (ITSM) processes including Incident, Problem, Change, Request, and Knowledge Management.

·       Ensure all services are delivered in accordance with defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).

·       Monitor and report on service performance metrics, identify trends, and drive continual service improvement.

·       Coordinate with L1, L2, and L3 support teams to ensure timely resolution of incidents and efficient root cause analysis.

·       Manage Major Incidents and communicate updates to stakeholders throughout the incident lifecycle.

·       Maintain and update the Configuration Management Database (CMDB) and other service records.

·       Facilitate CAB (Change Advisory Board) meetings and ensure change governance compliance.

·       Collaborate with vendors and cross-functional teams for effective service delivery.

·       Engage in vendor service evaluations and assess key performance indicators.

·       Support audits and compliance checks related to IT services.

·       Promote adoption of ITIL best practices across the organization.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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