Software Development Senior Associate

Req ID: 369564 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Senior Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• We are hiring a MuleSoft Application / Production Support Analyst (L1/L2) with 2–5 years of experience to support MuleSoft-based integration platforms. The role focuses on monitoring scheduler-driven integrations, providing first- and second-level production support, handling incidents, coordinating with technical teams, and ensuring reliable execution of batch and API-based processes.

  Key Responsibilities

  • Provide L1/L2 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations.
  • Monitor MuleSoft applications, scheduled jobs, APIs, and integration flows to ensure timely and successful execution.
  • Perform initial triage, troubleshooting, and resolution of incidents related to Mule 4 flows, scheduled jobs, APIs, connectivity, and DataWeave transformations.
  • Analyze logs, error messages, job failures, and alerts to identify issues and provide appropriate resolution or escalation.
  • Handle basic configuration changes, minor fixes, re-runs, and recovery activities as per defined runbooks and support procedures.
  • Ensure scheduled jobs are monitored closely, including dependency checks, failure identification, restart/re-run coordination, and status reporting.
  • Monitor application health, job execution status, CloudHub logs, alerts, and dashboards to proactively identify potential issues.
  • Support deployments on CloudHub by performing validation, monitoring post-deployment activities, and reporting issues.
  • Troubleshoot API integration and connectivity issues across internal and external systems, escalating complex issues to L3/development teams when required.
  • Collaborate with L3 support, infrastructure, development, and business teams during incident resolution, releases, and batch monitoring.
  • Maintain and update runbooks, job schedules, incident logs, recovery procedures, and support documentation.
  • Participate in release support, batch window monitoring, shift handovers, and on-call support for critical job cycles.

  Required Skills

  • 2–5 years of IT experience with hands-on exposure to MuleSoft application support and basic development activities.
  • Good understanding of Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration concepts.
  • Experience in monitoring and supporting scheduler-based or batch-driven integrations.
  • Strong troubleshooting skills, including log analysis, job failure handling, alert monitoring, and incident triage.
  • Basic understanding of Linux/Unix commands, scheduling concepts such as cron/batch jobs, and JVM fundamentals.
  • Experience working with CloudHub logs, Runtime Manager, alerts, and application monitoring.
  • Familiarity with incident, service request, and problem management processes; ITIL knowledge is preferred.
  • Good analytical, communication, and coordination skills.
  • Ability to work in production support environments and handle priority incidents within defined SLAs.

  Preferred Experience

  • Experience supporting batch processing systems, API integrations, or event-driven integrations.
  • Exposure to AWS or cloud-based environments is a plus.
  • Familiarity with monitoring tools, alerting platforms, and job orchestration tools.
  • Experience working in retail/ecommerce support environments is an added advantage.

  Operational Requirements

  • Willingness to work in rotational support shifts, including weekends and on-call coverage.
  • Availability during critical batch processing windows, production releases, and major incident support.
  • Ability to follow runbooks, escalation procedures, and shift handover processes effectively.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.