Software Development Senior Specialist

Req ID: 380303 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Client is looking for a Service Delivery Manager to lead our Workplace Services team.

You will make sure our daily office technology works perfectly. You will oversee tech support, manage physical devices, and work closely with outside partners to keep our employees connected and productive.

• Role Overview

• Position: Service Delivery Manager – Workplace Services
• Location: Bengaluru, India
• Experience: 15+  years in IT Infrastructure and Service Delivery

• Key Responsibilities

Service Delivery & Tech Support

• Manage End-User Computing (EUC) services like laptops, desktops, and mobile devices.
• Ensure daily technical support tickets are solved quickly and correctly.
• Meet all agreed-upon business timelines and quality targets (SLAs and KPIs).
• Keep employee satisfaction scores high across the organization.

Audio-Visual (AV) Support

• Oversee the technology in meeting rooms, boardrooms, and town hall spaces.
• Ensure video conferencing tools (like Microsoft Teams and Zoom) work without interruption.
• Plan regular checks on AV hardware to prevent failure during important meetings.

Asset Management

• Track the entire lifecycle of hardware and software from purchase to disposal.
• Maintain an accurate, up-to-date inventory of all IT equipment.
• Handle refreshing old devices and managing software licenses to stay compliant.

Vendor & Partner Coordination

• Manage relationships with external IT hardware and service providers.
• Hold regular meetings to review vendor performance against contracts.
• Handle escalations when vendors do not meet company standards.

• Qualifications and Skills

• Education: Bachelor’s degree in Computer Science, IT, or a related field.
• Experience: Proven experience leading desktop support or workplace tech teams.
• Certifications: ITIL v3 or v4 certification is highly preferred.
• Tech Skills: Strong knowledge of Windows/Mac OS, Active Directory, and SCCM/Intune.
• AV Knowledge: Familiarity with Crestron, Cisco, Poly, or similar AV systems.
• Soft Skills: Excellent English communication skills to talk with global leaders.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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