Sr. Salesforce Administrator

Req ID: 277952 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr. Salesforce Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

How You’ll Help Us: 
As a Sr. Salesforce Administrator, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform
 
You’ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills and helping you achieve certifications. You’d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill-building.  
 
Why the Role Is Important: 
Our Sr. Salesforce Administrators are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Sr. Salesforce Administrators provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. 
 
Once You Are Here, You Will:  
•    Create and maintain documentation on processes, policies, application configuration and help related materials for users as Salesforce and associated applications are developed. 
•    Lead Data Management and cleansing activities  
•    Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management. 
•    Log and track identified system problems through to resolution.  
•    Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements  
•    Experience working on Salesforce declarative automation solutions like flows, Approval Processes, Assignment rules, Set up & configurations, User Access Management, Reports & Dashboards.
•    - Salesforce development experience building integration solutions using MuleSoft etc.
•    - Experience with CI/ CD tools
•    - Experience with complex business processes supporting audit, internal/ external governance & compliance adherence
•    - Experience working in an Agile/ Scrum environment
•    - Ability to work independently & manage priorities and meet deadlines with minimal oversight
•    Excellent spoken and written communication skills
•    Strong Salesforce product knowledge and familiarity with Salesforce Lightning and Classic interfaces, Flows, Data Access, Roles, Object relationships, Sharing, etc
•    Ability to work independently and proactively
•    Strong critical thinking and problem-solving skills
•    5-7 years of experience as a Salesforce Administrator in a large environment (greater than 5k internal users)
Required Qualifications:  
•    2+ years’ experience in a Salesforce Administration role  
•    Salesforce Administrator 201 Certification 
•    2+ years’ experience in configuration of email templates, Assignment Rules, organizational security controls, sharing rules, queues and public groups, role hierarchy and user profile management, and Reports and dashboards 
•    Basic Admin Certification, Advanced Admin Certification & App Builder Certification
 
Preferred Experience: 
•    Salesforce Advanced Administrator Certification  
•    Prior experience with a software development methodology, Agile  
•    Excellent written and oral communication skills 
•    Excellent organization, follow up skills, and attention to detail 
 
Ideal Mindset:  
•    Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.  
•    Analytical. You like to dissect complex processes and can help forge a path based on your findings.  
•    Self-driven. A motivated individual who can efficiently influence delivery in a complicated matrix organization.  

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.