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Systems Administration Senior Associate

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Date: Mar 13, 2023

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 225575 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Administration Senior Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• Provide professional Tier 1 service desk support through Phone, Email & Chat.
• Triage customer requests and inquiries and collaborate with product owners, platform team members and operations colleagues on solutions.
• Understand, notate and categorize ticket information and user feedback, ensuring that all support requests include necessary data to support data analyses. Share data with platform and business colleagues regularly.
• Communicate to the customer on received feedback and issue resolution updates and status.
• Provide users with timely access to the platform and communicate to customers while supporting the onboarding process for the platform.
• Define, document and refine administrative and coordination processes to streamline ways of working and to support ongoing efforts to automate the customer experience.
• Utilize and contribute to Knowledgebase articles to accelerate resolution processes.
• Understand and seek to achieve KPIs such as First Call Resolution.
• Provide guidance and direction to junior members of the support team.
• Manage and maintain administrative work tools including ServiceNow, Qualtrics, Azure DevOps, Smartsheet, Outlook and Excel.
• Ensure adherence to pertinent regulatory requirements and to departmental policies and procedures as required.
• Should be flexible for 24x7, rotational shifts.
• Perform all other related duties as assigned.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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