Systems Administration Senior Associate

Req ID: 375416 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Administration Senior Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

In these roles you will be responsible for:

• Responding to Incidents and Requests logged via voice, email, web, chat and virtual assistant channels
• Triaging Incidents and Requests at inception, capturing all relevant information to arrive at an initial diagnosis
• Prioritising Incidents and Requests as per the agreed Service Level Agreements
• Ability to work autonomously and use initiative to handle difficult situations
• Ability to multi-task, working on multiple Incidents or Requests in unison
• Calling end-users as necessary
• Remotely connecting to devices and systems to provide 1st line support (which include but are not limited to password resets, account, and software administration)
• Executing resolutions and fulfilment activities as per knowledgebase articles stored in Remedy
• Functionally escalating Incidents and Requests, to respective resolver teams
• Proactively requesting updates for Incidents and Requests which are assigned to resolver teams
• Seeking end user acceptance of Incident Resolution and Request Fulfilment activities
• Documenting details and steps taken to resolve an Incident or Request
• Proactively suggesting knowledgebase articles for consideration of publication
• Provide confirmation of Incident Priority Level assigned as per the priority matrix agreed with Customer.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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