Systems Administration Specialist-Data Center Operation-Server Operating Systems

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Administration Specialist-Data Center Operation-Server Operating Systems to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations.  As an experienced engineer you will have extensive experience of infrastructure technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of IT infrastructure at an enterprise level.

The role requires you to have the ability to troubleshoot complex technical, multi-site and multi-discipline incidents and problems.

You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.

Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.

You should be able to demonstrate:

• An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.
• An in-depth experience of several of the following technologies: Server Virtualisation (Hyper-V preferred), Windows Server OS, Active Directory, Entra ID, DNS/DHCP.
• A working knowledge of the following technologies – System Centre (SCOM/SCCM), Microsoft Identity Manager would be beneficial.
• Detailed knowledge of deploying infrastructure within a Public Cloud (Azure) and the use of scripting and automation toolsets such as Powershell, Terraform, Jenkins etc.
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
• Experience working in a team-oriented, collaborative environment including virtual / remote working.
• Experience of working within the ITIL framework.

What to expect:

This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. 

You will be responsible for:

• Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. 
• Ensure technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contribute to delivering technical excellence across the wider Infrastructure team.
• Delivery of project-related tasks such as the installation and configuration of new equipment.

To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD,support documentation etc.)

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.