Systems Engineering Senior Specialist - Windows Endpoint & Laptop Support L2 (Grade 9)-IND

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Engineering Senior Specialist - Windows Endpoint & Laptop Support L2 (Grade 9)-IND to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

L2 Windows Laptop Support
•    Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues.
•    Act as escalation point from L1 support teams for complex endpoint incidents that cannot be resolved at the first level.
•    Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance.
•    Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows for end users.
•    Support Windows Autopilot and zero-touch provisioning scenarios in hybrid Azure AD environments.
•    Coordinate with hardware vendors for warranty repairs, replacements, and hardware fault resolution.
•    Manage end-user communication and expectation setting during incident resolution, ensuring SLA adherence.
•    Document incident trends, root cause findings, and resolution steps in the ITSM ticketing system (ServiceNow / Remedy).
BigFix Endpoint Management
•    Use HCL BigFix as the primary tool for endpoint visibility, health monitoring, and remote remediation across the Windows laptop fleet.
•    Deploy and manage software packages, patches, and configuration changes to laptops via BigFix Software Distribution and Patch modules.
•    Create and maintain BigFix Fixlets, Tasks, and Baselines for automated remediation of common laptop issues.
•    Monitor BigFix client health across managed laptops and remediate unhealthy or non-reporting endpoints.
•    Use BigFix Relevance Language (BRL) to build custom queries for targeted endpoint diagnostics and inventory gathering.
•    Leverage BigFix WebUI and dashboards for real-time endpoint compliance visibility and reporting.
•    Support patch compliance monitoring for Windows laptops, ensuring alignment with organizational patch SLAs.
Endpoint Configuration & Compliance
•    Enforce security baselines and compliance policies on Windows laptops using BigFix Compliance (SCM) and Group Policy.
•    Manage BitLocker encryption, Windows Defender configurations, and endpoint security posture via BigFix and Intune.
•    Support conditional access and device compliance policies in Microsoft Azure AD / Intune environments.
•    Ensure endpoint configurations meet organizational and regulatory compliance requirements.
•    Perform regular endpoint audits and generate compliance reports for management review.
Scripting & Automation
•    Develop PowerShell scripts for automated diagnosis, remediation, and configuration management of Windows laptops.
•    Create BigFix Action Scripts for remote automated fixes, registry changes, and software deployments.
•    Build automation routines to handle common L2 tasks such as cache cleanup, profile repairs, and driver updates.
•    Maintain a library of tested scripts and automation runbooks for reuse across the support team.
Secondary Platform Support
•    Working knowledge of Microsoft Intune / SCCM for co-managed device scenarios and policy enforcement.
•    Support hybrid management environments where BigFix and Intune/SCCM coexist for laptop management.
•    Assist with Intune enrollment, compliance policy troubleshooting, and device configuration profile issues.
Collaboration & Service Excellence
•    Collaborate with L1 support, infrastructure, security, and application teams to resolve cross-functional endpoint issues.
•    Contribute to knowledge base articles, SOPs, and runbooks to improve team capability and reduce repeat incidents.
•    Participate in problem management activities to identify recurring issues and drive permanent fixes.
•    Support onboarding and offboarding processes including laptop provisioning, data migration, and device recovery.
•    Mentor L1 engineers and provide technical guidance on Windows endpoint troubleshooting best practices.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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