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Systems Engineering Specialist Advisor

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Date: Sep 22, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services

·10+ years of overall operational experience with at least 5 years of AWS experience
·4+ experience working in diverse cloud support environment in a 24*7 production support model
·Technical hands-on expert in the design, architecture, and deployment of Hybrid Cloud environments
·Strong in debugging and analyzing complex issues
·Good knowledge of emerging technologies, including DevSecOps, AIOps, and Containers
·Able to work on On-Call rotations and provide shift hours support
·Experience handling P1/P2 calls and escalations
·Able to write formal external RCA documentation and presentations
·Able to lead Customer service transitions
·Excellent written, presentation, and oral communication skills.
·Passion for delivering timely and outstanding customer service
·Self-starter, problem-solver, curious and motivated

Certifications:

·AWS Solutions Architect Professional Certification
·Advanced BS/BA in Information Technology or equivalent experience
·ITIL Certification a plus


Job Segment: Solution Architect, Technology