Systems Integration Advisor

Network SRE Resolution is responsible for

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• Maintaining and supporting the Goldman Sachs global network infrastructure.
• Troubleshooting, resolving incidents, providing RCA and recommendation to clients
• Engage and work with multiple carriers and hardware vendors. 
• Execute break fix changes to remediate hardware failure to normalize the environment
• Complete ownership of remediation/Mitigation of Sev1, Sev2 and Critical Sev3 incidents and client escalations.

Job Description

• Production Support
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• Monitor the health and performance of the global network infrastructure composed of routers, switches, firewalls, wireless, proxies, VPNs, load balancers, IPS/IDS systems.
• Take out the link/circuit/device from production, resolve the underlying issue and re-introduce it back under the maintenance window.
• Engage with carriers and vendors to troubleshoot issues and escalate complex situations to leads.
• Diagnose and resolve network issues, including hardware failures, configuration errors, and connectivity problems.
• Implement break-fix solutions to minimize downtime and impact to the environment.
• Own resolution of Sev3 incidents.
• Cultivate deep understanding of core network principles to maintain a stable and secure global network.
• Possess knowledge of network equipment like routers, switches, firewalls, proxies, VPNs, load balancers, IPS/IDS systems.

• Collaboration and Communication
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• Partner with other engineering teams on technical discussions to diagnose and resolve connectivity issues.
• RMA the failed devices/hardware with Vendors and in co-ordination with DCS and application teams replace it with faulty device.
• Provide technical guidance and mentor junior or new team members on processes.
• Utilize a broad range of networking technologies and protocols, including TCP/IP, network management tools, Pcap Analysis, Fidler
• Basic Qualification
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• Bachelor’s degree in computer science, Networking, or a related field.
• Minimum 4+ years of experience in network engineering.
• Proven experience in troubleshooting and resolving complex network issues using like Wireshark, Fidler, Splunk etc.
• In-depth understanding of core network principles, routing protocols, and network security concepts.
• Experience managing network equipment from leading vendors like Cisco, Juniper, Broadcom, Citrix, Palo Alto, and Zscaler (or similar).
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and critical thinking skills.
• A passion for continuous learning and staying up-to-date with the latest networking technologies.
• This job requires individual to work on one or both weekends (Saturday & Sunday) as part of the shift assignment.
• Experience working in ITIL framework.

Additional Qualification

• Experience working in the finance industry and an enterprise network.
• Experience automating Network functions is a plus.