Systems Integration Senior Specialist

 Job Title

Akamai Support Engineer

Position overview

Position's General Duties and Tasks:

• Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer-facing applications and business processes.
• Handle multiple priorities and assignments with excellence and precision.
• Be a part of a 24/7/365 organization (some after-hours support is expected as part of normal on-call rotation).
• Directly support line of business development teams, provide guidance to them on implementation and changes for customer-facing applications.
• Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications.
• Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN.
• Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendors and professional service teams on delivery related activities and strategy.
• Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA's.
• Manage service requests related to domains, Firewalls, DNS and URL redirects.
• Document technical information, notes, user guides, etc. for internal or client use.

Qualifications

Must have Skills:

• TRE 6 + Years
• Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP).
• Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity.
• In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption.
• Proficiency in scripting.
• Cloud Technologies: AWS (EC-2. ELB, VPC, ECS, EKS, ElasticCache, RDS, S3, Cloud Formation, Cloud Front, Cloud Watch)

• Timezone: Eastern

Nice to have, but not required:

• NA

Education Requirements

Bachelor’s in computer science or related field