Technical Product Manager

Req ID: 373503 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Product Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• 3–5+ years as a Product Manager, Product Owner, or Platform Manager in a ServiceNow CSM and/or FSO environment.
• Demonstrated experience with case management lifecycle such as case creation, assignment, routing, prioritization, SLA/entitlement management, and resolution workflows.
• Hands-on experience facilitating Scrum ceremonies and coaching agile teams (Scrum Master, Agilist, or equivalent).
• Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them.
• Experience writing user stories, defining acceptance criteria, and prioritizing based on business value in a regulated financial services environment.
• Familiarity with ServiceNow FSO scoped applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops, or similar).
• Excellent stakeholder management with an ability to translate between technical platform teams and business operations audiences.

Preferred Qualifications

• ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer.
• Agile certifications: CSM, CSPO, SAFe PO/PM, PSM, or PSPO.
• Experience with ServiceNow AI capabilities: Now Assist, Virtual Agent, Predictive Intelligence, AI Agents
• Familiarity with Common Service Data Model (CSDM), Financial Services Data Model, and integration patterns (Scripted REST APIs, Integration Hub, Service Exchange)
• Experience migrating from legacy tools to ServiceNow case management
• Background in Lean Six Sigma, process optimization, or continuous improvement methodologies.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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