Technical Solns.Arch. Specialist Advisor

Technical Solutions Architect- End User Services

NTT DATA Services is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently recruiting for the role of a Technical Architect for End-User Services to join our Infrastructure, Cloud and Security Services - Global Solution Design Team. 

The End-User Services Technical Architect is a functional thought leader within the service areas of the domain contributing to the large scale sales and pre-sales engagements and enabling the usage of emerging technologies and innovative solutions.

Role Description

The End-User Services Technical Architect will be part of the Global Solution Design Center and will:

• Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services’ End-User Services offerings and capabilities;
• Work with solution design team members and sales to establish accurate costing and pricing techniques;
• Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality;
• Promote existing and new capabilities for the End-User Services offerings to internal groups, partners and clients;
• Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy;
• Keep abreast of new technologies and products emerging in the End-User Services area.
• Refine the definition and validation of new features leading to new solution development, including understanding of what a Client “complete” solution comprises of, its ecosystem, partner dependencies, and use cases, as required;
• Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions;
• Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings;

Required Skills

General

• 8+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent;
• In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models;
• Technical thought leadership, organizational agility and ability to communicate affectively within a global team;
• Exhibited maturity in conducting business and developing deep relationships with key partners;
• Excellent verbal/written communication skills;
• Strong analytical and problem-solving skills;
• Ability to organize and prioritize work flows, multiple tasks and work independently
• Experience with end user services product portfolio structures and pricing models;

Technical and Technology

• Proven End-User Services domain and technical expertise in one or more of the following areas: Service Desk, Field Services, Asset Management, Desktop Engineering / Endpoint Management, Unified Communication & Collaboration, Mobility, Virtual Desktop Infrastructure;
• In depth knowledge of services support models and related interdependencies in support of a managed infrastructure ecosystem;
• Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling End-User Services solutions;
• Expert understanding of the impacts of emerging business and technology trends as they relate to End User services and their implications for potential clients;
• Extensive industry knowledge in the creating and packaging various IT services offerings, large multi-year support services for managed infrastructure services;
• Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service Design represents an advantage;
• Ability to take contractual transition and transformational requirements and include in final solution and contract.
• Industry recognized technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.).

Collaboration and Communication

• Detail, execution oriented focus with an ability to zoom out when required to see the “big picture;
• Ability to work across engineering, delivery and sales functions and “sell” ideas and solutions both internally and externally;
• Exceptional communication skills and presence – verbal, written and visual. Effective communication ability spanning operations, engineering to VP;
• Exhibited maturity in conducting business and developing deep relationships with key partners;
• Illustrated ability to work on unstructured problems, in unstructured environments leading to successful delivery of organizations objectives;
• Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred;
• Ability to conceptualize and translate complex ideas into simple terms.