Technical Solns.Arch. Specialist Advisor
Apply now »Date: Jun 18, 2022
Location: Bangalore, KA, IN
Company: NTT DATA Services
Technical Solutions Architect- End User Services
NTT DATA Services is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently recruiting for the role of a Technical Architect for End-User Services to join our Infrastructure, Cloud and Security Services - Global Solution Design Team.
The End-User Services Technical Architect is a functional thought leader within the service areas of the domain contributing to the large scale sales and pre-sales engagements and enabling the usage of emerging technologies and innovative solutions.
Role Description
The End-User Services Technical Architect will be part of the Global Solution Design Center and will:
- Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services’ End-User Services offerings and capabilities;
- Work with solution design team members and sales to establish accurate costing and pricing techniques;
- Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality;
- Promote existing and new capabilities for the End-User Services offerings to internal groups, partners and clients;
- Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy;
- Keep abreast of new technologies and products emerging in the End-User Services area.
- Refine the definition and validation of new features leading to new solution development, including understanding of what a Client “complete” solution comprises of, its ecosystem, partner dependencies, and use cases, as required;
- Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions;
- Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings;
Required Skills
General
- 8+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent;
- In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models;
- Technical thought leadership, organizational agility and ability to communicate affectively within a global team;
- Exhibited maturity in conducting business and developing deep relationships with key partners;
- Excellent verbal/written communication skills;
- Strong analytical and problem-solving skills;
- Ability to organize and prioritize work flows, multiple tasks and work independently
- Experience with end user services product portfolio structures and pricing models;
Technical and Technology
- Proven End-User Services domain and technical expertise in one or more of the following areas: Service Desk, Field Services, Asset Management, Desktop Engineering / Endpoint Management, Unified Communication & Collaboration, Mobility, Virtual Desktop Infrastructure;
- In depth knowledge of services support models and related interdependencies in support of a managed infrastructure ecosystem;
- Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling End-User Services solutions;
- Expert understanding of the impacts of emerging business and technology trends as they relate to End User services and their implications for potential clients;
- Extensive industry knowledge in the creating and packaging various IT services offerings, large multi-year support services for managed infrastructure services;
- Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service Design represents an advantage;
- Ability to take contractual transition and transformational requirements and include in final solution and contract.
- Industry recognized technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.).
Collaboration and Communication
- Detail, execution oriented focus with an ability to zoom out when required to see the “big picture;
- Ability to work across engineering, delivery and sales functions and “sell” ideas and solutions both internally and externally;
- Exceptional communication skills and presence – verbal, written and visual. Effective communication ability spanning operations, engineering to VP;
- Exhibited maturity in conducting business and developing deep relationships with key partners;
- Illustrated ability to work on unstructured problems, in unstructured environments leading to successful delivery of organizations objectives;
- Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred;
- Ability to conceptualize and translate complex ideas into simple terms.
Job Segment:
Pre-Sales, Solution Architect, Help Desk, Information Technology, Consulting, Sales, Technology