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Quality and Performance Specialist

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Date: May 20, 2022

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 167472 


NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality and Performance Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).



  • Telecom Domain knowledge (good to have)
  • Good estimation skill is Mandatory
  • Extensive knowledge in estimation techniques
  • Function point analysis skills - good to have
  • Defining and implementing the project test strategy and approach
    • Define the test policy and approach for plan for projects in conjunction with the Project Manager and other parties involved in testing
    • Pull together all impacted test teams to form a project test team
    • Ensure the project test team is clear on the test approach and plan, their responsibilities and the timing of their involvement
    • Ensure that all relevant and impacted parties have been engaged in the definition of test objectives
    • Ensure test activities are identified to mitigate all test objectives
    • Document all the test activities in the project test strategy, and issue the project test strategy to timescale
    • Meet with the project / business to document which test activities are being performed and which test objectives the business accepts as risks
  • Coordinating project test activities
    • Act as the main point of contact regarding test issues for a project
    • Identify the need for test improvements and drive them into the project and related test activities
    • Attend project meetings as required and regularly track the progress of all test activities
    • Regularly review and update RAID (Risk, Assumptions, Issues, Dependencies) and the scope of testing (test objectives)
    • Issue the project test completion report to timescale
    • Conduct a testing Project Implementation Review (PIR) 1 month post go-live of the project – providing input into and taking actions from the Project PIR (co-ordinating all inputs from and actions to the relevant test teams)
    • Provide the status of PAG test criteria prior to the PAG reviews to the Test Governance forum
    • Escalate project test issues to the project manager
    • Escalate project test lead issues to line management/Test Governance forum
  • Managing stakeholders, partners and supplier management
    • Communicate and maintain relationships with the impacted business, operational and technical teams (internal and external) throughout the delivery of projects
    • Ensure deliverables are agreed with external partners and that end delivery meets specification and contractual obligations
    • Represent testing considerations in partner selection and commercial discussions
    • Ensure all test results are clearly communicated to the relevant development teams
  • Assuring quality
    • Ensure the appropriate use of tools, metrics, and processes by projects and programmes
    • Review the efficiency of programmes and projects – ensuring that they are operating within their budget and time constraints – and contribute to optimization
    • Provide direction and support to programme/project managers on all aspects of testing
    • Ensure projects and programmes adhere to organization testing standards, and that the test partner is supported by the right levels of resources
    • Ensure testing issues and defects are escalated in a timely manner to the Project/Programme Manager and the TSG Test Manager
    • Log all defects raised during QA, and track them until resolution


Encourage continuous quality improvement through Root Cause and other Metrics Analysis


Job Level Specific Duties
• Applies advanced knowledge of QA principles, methodologies, and techniques to test and assure the quality of complex software.
• Leads sophisticated defect detection, problem solving and troubleshooting with complex software.
• Designs the overall project test plan and master test schedule for simple level projects.
• Performs in a lead capacity role within the team in making decisions for the quality assurance of the project / application.
• Recommends quality improvement initiatives for future application / project releases.
• Regularly coaches and mentors less experienced team members.

Typical Years of Experience
• Typically requires 4-6 years relevant experience.

Minimum Education and Certifications
• Undergraduate degree or equivalent combination of education and work experience.

• Advanced knowledge of software quality assurance methodology.
• Advanced proficiency with requirements gathering tools.
• Advanced knowledge of project management tools and concepts.

Physical Requirements/ Working Conditions
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.



About NTT DATA Services


NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

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