Voice Build & Integration Engineer

Req ID: 307036 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Voice Build & Integration Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description: Voice Build and Integration Engineer

Roles & Responsibilities:

Enterprises Voice services & devices installation (i.e. – CUCM, Cisco Ip phone, Jabber softphone, ZOOM, voice getaway etc).

Call Centre Voice devices & services installation (i.e. – Avaya, AES, Avaya Ip phone, Avaya Softphone, Avaya getaway etc).

Nice engage voice recording installation and support.
Manage implementation, overseeing build, validation and closure phases for various projects
Plan implementation tasks, including change management and communication Manage vendor interaction and activities Validate installed solution against design record
Coordinate testing of installed solution with customer environment.

Coordinate with Vendor (MTNL/BSNL/Airtel/Vi/Tata etc) for new PRI request & issues and link failure.

Monitor day 1 activities and troubleshoot new product deployment
Direct liaison with other development and support teams locally and globally
Work with global teams on global standards and configuration to build “Best In Class” standards

Ability to learn and adapt new technologies for efficient deliverables.

Requirements:

Bachelor’s degree from an authorized university. 

Experience in managing enterprise-scale voice deployments on a variety of platforms.

Good knowledge of Voice Service & devices like CUCM, CUC, SBC, Cisco Voice getaway, Cisco Call canter setup, Jabber softphone, Zoom phone, Avaya, AES, Avaya Ip phone, Avaya Softphone, Avaya getaway & Nice engage recording platform.

knowledge of ISDN PRI T1/ E1 & and basic voice networking.

Good knowledge of Voice signalling protocol (H.323 , SIP, MGCP, SCCP)

Knowledge of  FXO, FXS, PVDM and voice hardware part code.

Basic knowledge of Avaya Communication manger , AES, Nice recording etc.  

Basic Knowledge of krone, jumping & caballing.   

Ready to work from client location

3-5yrs of exp for this L2 position

Good Communication Skills (Written & Spoken) in English

Basic understanding of ITIL Framework is a must (CHG mgmt., Problem mgmt., incident mgmt.)

Knowledge on ticketing tool preferrable ServiceNow.

Willingness to work in rotational shifts 24*7 environment.

Travel including overnight domestic may be required.

Ability to react to a dynamic environment.

Strong problem-solving skills and analytical approach

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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