Salesforce Functional Testing

Req ID: 325638 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Functional Testing to join our team in Bangalore/Anywhere india, Karnātaka (IN-KA), India (IN).

Key Responsibilities:
• Analyze business requirements, user stories, and acceptance criteria for Service, Experience, and Loyalty Cloud features.
• Design, write, and execute test cases and test scenarios for new features and bug fixes.
• Perform regression, integration, and end-to-end testing in Salesforce environments.
• Validate workflows in Service Cloud (e.g., case lifecycle, email-to-case, knowledge management).
• Test Experience Cloud components (e.g., portals, user access, navigation, content visibility).
• Verify Loyalty Cloud processes (e.g., member registration, points accrual/redemption, tier logic).
• Log and track defects in tools such as Jira, and work closely with developers for resolution.
• Participate in UAT cycles, system demos, and provide test status reports.
• Maintain test data, environments, and reusable QA documentation.

Required Skills:

• 3–5 years of experience in manual/functional testing in a Salesforce environment.

• Strong knowledge of:

• Service Cloud workflows and configurations.

• Experience Cloud user flows and access management.

• Loyalty Cloud program logic and customer journey processes.

• Familiarity with tools like Jira, Confluence, TestRail, or similar.

• Understanding of test cycles in Agile/Scrum environments.

• Good communication and documentation skills for defect reporting and user story clarification.
 
Nice to Have:

• Basic understanding of Salesforce platform concepts (objects, relationships, flows).

• ISTQB Certification or similar QA qualification.

• Experience working with Salesforce test automation tools (e.g., Provar, Selenium) is a plus.
 
Work Model:

• Available to support testing and meetings in Australian Time Zone (AEST/AEDT).

• Comfortable collaborating with cross-functional teams (QA, developers, product owners, admins).

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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