Business Sys. Analysis Senior Analyst

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst to join our team in Barreal, Heredia, Costa Rica.

*NOTE* If you are open to Remote/ Work from Home please just indicate only the Country.

Business Analyst

The Business Analyst will support the execution of Humana's first annual Third-Party Connectivity Governance Attestation process.

Position overview

The analyst will play a key role in ensuring approximately 5,000 connectivity attestations are completed over the next 5.5 months. The successful candidates will be highly self-driven, detail-oriented, and capable of working in an environment with ambiguous information and tight deadlines.

Position's General Duties and Tasks:

• Execute the annual attestation process for third-party connectivity, ensuring accurate and timely completion of all assigned attestations.
• Collaborate closely with internal business owners and stakeholders, many of whom will be participating in this process for the first time.
• Proactively guide stakeholders through the data discovery process, helping them identify and validate required information that may not be readily available.
• Manage, track, and prioritize a high volume of attestations to meet project timelines.
• Identify gaps or challenges in data collection and work independently or as part of a team to resolve them.
• Communicate progress, challenges, and outcomes to the project team and leadership as required.
• Provide constructive feedback on the attestation process to support future improvements.
• Work collaboratively with other analysts, reporting to the Program Manager or designated project lead.

Qualifications

Must have Skills:

• 3-5 years of experience in business analysis, project coordination, or a similar role.
• Demonstrated experience working with large volumes of data and managing projects with fixed deadlines.
• Excellent interpersonal, facilitation, and communication skills, with a proven ability to guide stakeholders through unfamiliar processes.
• Strong organizational skills, including the ability to prioritize tasks and manage competing demands.
• Comfortable working with ambiguity and proactively solving problems.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Preferred Skills:

• Experience in governance, risk, compliance, or third-party management programs.
• Experience using the OneTrust platform.
• Familiarity with attestation processes, data validation, or IT audit practices.
• Experience developing “process documentation”, guides, or training materials.
• Analytical skills and the ability to present data in a clear, actionable manner.
• Lean/Six Sigma or other process improvement certification.
• Familiarity with cybersecurity concepts is a plus.

Education Requirements

• Bachelor’s degree in information technology or computer science or undergraduate.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.