Business Sys. Analysis Specialist

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst to join our team in Barreal, Heredia, Costa Rica.

*NOTE* If you are open to Remote/ Work from Home please just indicate only the Country.

Business Analyst

We are seeking a Business Analyst to support our Technology Lifecycle Management (TLM) Risk Management program. 

Position overview

This role partners across business units and IT to identify, document, track, and drive remediation of infrastructure-related risks across the enterprise.

The successful candidate will help manage risk across the broader infrastructure landscape, including servers, workstations, network devices, firewalls, and other technology assets identified through lifecycle, compliance, or vulnerability programs.

The Business Analyst plays a key role in ensuring risks are actively managed, remediation plans are documented, timelines are tracked, and stakeholders remain engaged and accountable.

Position's General Duties and Tasks:

• Enterprise Infrastructure Risk Governance
  • Lead tracking and oversight of enterprise infrastructure risks across multiple business groups.
  • Ensure 100% of in-scope risks have documented remediation strategies, accountable owners, and defined timelines.
  • Establish risk prioritization frameworks in partnership with security and infrastructure teams.
  • Drive risk reduction metrics and portfolio-level visibility.
• Executive Stakeholder Engagement
  • Facilitate regular executive-level risk reviews.
  • Provide data-driven insights on trends, systemic risk, and remediation bottlenecks.
  • Escalate critical risks or stalled remediation efforts to leadership.
• Cross-Functional Program Leadership
  • Coordinate across infrastructure, security, application, and operations teams.
  • Align remediation efforts with compliance, audit, and lifecycle mandates.
• Advanced Reporting & Analytics
  • Develop meaningful dashboards and KPIs to measure Remediation aging, Risk exposure trends, remediation timelines, and Portfolio health indicators
  • Translate technical risk data into executive-ready reporting.
  • Recommend prioritization adjustments based on risk impact and business criticality.

Qualifications

Must have Skills:

• 7–10 years of experience in IT Business Analysis, Infrastructure Risk Management, Technology Governance, or similar roles
• Experience working with risk frameworks, compliance requirements, or audit programs
• Experience leading cross-functional remediation initiatives
• Strong analytical and reporting capabilities, including advanced experience in Excel and PowerBI
• Experience with ITSM platforms

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.