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Quality Team Lead (QTL)

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Date: Nov 10, 2022

Location: Barreal, H, CR

Company: NTT DATA Services

We are currently seeking a Sr. Quality Assurance Engineer to join our team in Heredia, Heredia, Costa Rica.

*NOTE* If you are open to Remote/ Work from Home please just indicate only the Country.

Job Title

QA Engineer (Team Lead)

Position overview

The Testing Engineer would need to have 5+ years of experience working on a Manual QA Role and 3+ years managing a QA team within a Software Development Company.

Position's General Duties and Tasks:

  • Monitor and interpret KPIs (Key Performance Indicators).
  • Monitor and work to improve application risk scores.
  • Monitor application security score cards.
  • Assess testing resources assigned.
  • Incorporate feedback loops to improve quality.
  • Measure testing effectiveness by domain.
  • Conduct Lessons Learned and Maturity Assessments.
  • Create and maintain quality Maturity Action Plan (MAP).
  • Review defect trending for root cause / potential corrective action.
  • Mentor Senior Quality Engineers / Quality Engineers.
  • Communicate training & education for testing leadership / testing resources.
  • Evangelize testing best practices.
  • Review and contribute to requirements analysis and agile story grooming to ensure testability.
  • Determine Testing Strategy and\or Test Plan based on requirements analysis.
  • Validate infrastructure changes performed in the environment.
  • Design and develop Test Cases using Selenium Web Driver; review test scripts and results generated by other testers.
  • Troubleshoot script related issues.
  • Report testing status to QA Manager and Project Team weekly.
  • Design and execute test cases.
  • Work in a fast-paced environment often with the developers, team members and program managers to ensure application stability and requirements coverage.
  • Ensure defects are resolved in a timely manner.
  • Experience working on Enterprise Level Systems and Integration Testing.
  • Must have acumen to learn new technologies and quickly adapt to new situations.
  • Coordinate test preparation activities and testing environments.
  • Review/share system and integration test plans.
  • Testing status monitoring / reporting to stakeholders and leadership.






Must have Skills:

  • 5+ years’ experience in QA roles.
  • 3+ years’ experience leading a QA team.
  • Experience in Medicare and/or Healthcare
  • Must be able to work independently with little supervision and produce results.
  • Excellent written and verbal communication skills in English.
  • Experience mentoring Sr. Quality Engineers and Quality Engineers.

Nice to have, but not required:

  • Experience working in any of the test automation tool such as TOSCA and Selenium.
  • Experience in Web Services Automation testing using tools like Postman, SOAPUI etc.
  • Experience testing infrastructure projects like implementation of Office 365, Data Center Migration or Cloud.
  • Experience testing desktop-based applications.
  • Exposure to qTest Test Management tool.

Education Requirements

  • Bachelor’s Degree in Computer Science, Computer Engineering, or a closely related field


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

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