Desktop Support-Windows OS - Onsite Bay Minette, AL

Req ID: 394936 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support-Windows OS - Onsite Bay Minette, AL to join our team in Bay Minette, Alabama (US-AL), United States (US).

This is an onsite position Monday-Friday in Bay Minette, Alabama , at the client’s location.

We are seeking a skilled and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. In this role, you’ll troubleshoot and resolve desktop, laptop, printer, and related hardware and software issues while helping deliver a reliable, positive end-user experience.

The ideal candidate brings strong Windows troubleshooting skills, excellent customer service, and the ability to independently resolve routine and non-routine technical issues. You may also serve as an escalation point for less experienced team members and provide recommendations to improve support processes and the overall user experience.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues for desktops, laptops, notebooks, printers, and related equipment.
• Perform hardware repairs, parts replacement, system upgrades, deployments, and device configuration.
• Identify potential technical issues that could negatively impact the end-user experience and take appropriate corrective action.
• Manage, update, and resolve support tickets in a timely manner to meet established service levels.
• Apply established policies and procedures while exercising independent judgment when addressing non-routine issues.
• Serve as an escalation point for less experienced team members as needed.
• Recommend process or policy improvements to management based on recurring issues or support trends.
• Provide after-hours support when required and as directed by leadership.

Requirements

• 3+ years of relevant desktop and/or end-user support experience.
• Must have experience with Windows operating system environment.
• Troubleshooting skills experience across desktops, laptops, printers, and related hardware.
• High school diploma or equivalent.

Highly Preferred Qualifications

• CompTIA A+ certification or equivalent technical skill set.
• Excellent customer service and communication skills.
• Ability to perform the essential responsibilities of the position with or without reasonable accommodation.
• Additional certifications related to desktop support, operating systems, or hardware platforms.
• Experience supporting end users in a professional or enterprise environment.
• Experience working within a ticketing and service-level-driven support environment.
• Demonstrated ability to work independently, prioritize issues, and provide a strong end-user experience.
• Associate’s or bachelor’s degree, or some college coursework in Information Technology, Computer Science, or a related field.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $25.87/hr -$28.50/hr Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.