Digital Solution Consultant Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Solution Consultant Analyst to join our team in Belen, Heredia (CR-H), Costa Rica (CR).

Role Overview

The Salesforce Administrator will be responsible for the maintenance, support, and continuous improvement of the global Salesforce (Client CRM) platform. The role will support dealer sales, service, and internal business teams by ensuring data integrity, user adoption, and system stability across the organization.

This position works closely with IT, Dealer Development, Marketing, and Global CRM teams, as well as the Global Master Data Management (MDM) function.

Key Responsibilities

1. CRM Administration & Support (Primary Focus)

• Act as the primary Salesforce Administrator for the region
• Manage users, roles, profiles, and permissions
• Maintain system configuration (no heavy custom development expected)
• Provide day-to-day platform support and issue resolution
• Customize page layouts, fields, Reports and dashboards
• Coordinate with IT on integrations and system synchronization issues

2. Rollout & User Adoption

• Support Salesforce enhancements and rollout activities
• Conduct discovery sessions with business stakeholders
• Deliver user training for dealership admins and internal teams
• Develop and maintain training materials
• Drive standardization and CRM adoption across departments

3. Data Integrity & Master Data Management (MDM)

• Ensure accuracy and quality of organizational and customer data
• Maintain dealer hierarchy and affiliations
• Partner with Global MDM team to improve data governance
• Monitor and continuously improve data quality

4. Reporting & Business Support

• Create and maintain Salesforce reports and dashboards
• Support business users with reporting needs
• Provide insights to support decision-making
• Assist in UAT (User Acceptance Testing) for enhancements/releases

Required Qualifications

Experience

• 2 years of experience as a Salesforce Administrator
• 1 year of experience as a Salesforce Developer
• Hands-on experience with: User management, Reporting & dashboards, Data management and governance
• Experience supporting global or multi-regional users is preferred

Technical Skills

• Advanced knowledge of English.
• Strong knowledge of: Salesforce Sales Cloud (core CRM functionalities), Roles, profiles, permission sets, Report and dashboard creation
• Understanding of: System integrations, Data quality and MDM processes

Soft Skills

• Strong communication skills (technical + business audiences)
• Ability to lead training sessions and user enablement
• Analytical mindset with problem-solving skills
• Ability to work across cross-functional teams

Minimum Required Certifications

Based on the responsibilities explicitly described in the thread (administration, user management, reporting, and platform support), the following certifications are recommended as minimum baseline (industry-aligned for this role):

Must Have

• Salesforce Certified Administrator (Core certification covering user management, security, automation, and reporting)

Strongly Recommended

• Salesforce Advanced Administrator (For deeper configuration, automation, and advanced features)
• Salesforce Platform App Builder (Useful for customization and supporting enhancements without development)

Nice-to-Have

• Salesforce Data Architect (or relevant data/MDM exposure)
• Salesforce Business Analyst Certification

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.