IT support technician

NTT DATA Costa Rica is current looking for an IT support technician Onsite  

IT support technician  to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities:

• 1. • Windows Installation, support and troubleshooting.
     • Assets management, physical reception, tagging, relocation, inventories and follow up to the entire Configuration Items Lifecycle.
     • Ability to move heavy equipment between floors and buildings.
     • Warranties, no warranties, assets loans, documentation and follow-up.
     • Cubicles, storage room, telecom rooms, order, cleanup and maintenance.
     • Network, Servers and Videoconference installation knowledge.
     • Backups systems knowledge (Preferrable)
     • Basic Knowledge in Change Management, Incident Management, Configure Management, and other ITIL concepts.
     • Basic knowledge of Networking and server environments and concepts and protocols. (LAN, WLAN, VPN, VLAN, NAT, DHCP, PROXY, FIREWALL, NAS, Data Domain, local policies)
     • Organized and structured person.
     • Fast learner, insightful and analytical mindset.
     • Perspicacious and a team player.
     • Communication, empathy, transparency, sense of urgency skills to interact with customers and supervision.
     • Good attitude to face problems, feedback and recommendations given by supervision.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team