ERP Senior Specialist

Req ID: 337318 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ERP Senior Specialist to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Job Summary:

We are seeking a skilled AMS Support Techno Functional Consultant to join our team, specializing in Microsoft Dynamics AX 2012 and Dynamics 365 Finance and Operations. The ideal candidate will provide application management services (AMS) support by resolving client issues efficiently within SLA guidelines, ensuring smooth supply chain and retail operations. This role requires strong technical and functional expertise, excellent communication skills, and the ability to work collaboratively in a fast-paced, shift-based environment.

Key Responsibilities:

• Provide timely acknowledgment and resolution of client issues using Incident Management tools such as ServiceNow.
• Ensure adherence to Service Level Agreements (SLA) for incident resolution and support delivery.
• Analyze and issue resolutions comprehensively in ServiceNow.
• Manage shift allocations and perform timely shift handovers to ensure continuous support coverage.
• Prepare and deliver daily incident reports to project stakeholders.
• Follow project compliance standards and contribute to the development of project knowledge articles.
• Collaborate effectively with team members and other stakeholders to resolve issues and improve processes.
• Utilize SQL queries and scripts for troubleshooting and data analysis.
• Support supply chain functions including Inventory, Purchase Order, Sales Order, and Retail POS operations.
• Perform debugging and development tasks using Application Object Tree (AOT) and Visual Studio in AX2012 or D365 environments.

Mandatory Qualifications and Skills:

• 3 to 4 years of experience in AMS support projects, preferably in Supply Chain Management (SCM) and Retail operations.
• Proficient in Incident Management and SLA management tools, especially ServiceNow or similar platforms.
• Strong knowledge of SQL queries and scripting for data extraction and troubleshooting.
• Functional understanding of Dynamics 365 Finance and Operations and/or AX 2012.
• Familiarity with supply chain operations including item management, inventory control, purchase and sales processes, and retail operations.
• Excellent verbal and written communication skills to interact with clients and internal teams effectively.

Desirable Skills:

• Experience with Application Object Tree (AOT) and debugging in AX2012 or Dynamics 365 Visual Studio.
• Prior exposure to developing and maintaining knowledge articles and documentation.
• Ability to work in a rotational shift model (20x5) and manage shift handovers efficiently.

Work Environment:

• Rotational shift work (20x5) to provide continuous AMS support.
• Collaborative team environment with a focus on client satisfaction and SLA adherence.
• Opportunities for professional growth in Dynamics 365 and AX technologies.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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