Enterprise Resource Planning Specialist

Req ID: 376872 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Enterprise Resource Planning Specialist to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Senior Workday HR Shared Services Consultant

Job Summary

We are seeking a highly experienced Senior Workday HR Shared Services Consultant to lead the design, implementation, optimization, and support of Workday HR Shared Services and HR Service Delivery solutions. This role will partner with HR Operations, Shared Services, HR Technology, and Business Leaders to transform HR service delivery, enhance employee experience, streamline case management processes, and drive operational excellence through automation and self-service capabilities.

Key Responsibilities

• Lead the implementation and optimization of Workday HR Shared Services and HR Service Delivery solutions.
• Design and enhance employee and manager self-service capabilities to improve service efficiency and user experience.
• Support HR operating model transformation initiatives and shared services optimization programs.
• Standardize and streamline HR service delivery processes across global business units.

• Should have knowledge of Configuration and maintain Workday Help and HR Service Delivery capabilities, including: Case Management, Knowledge Management, Service Catalogs, HR Support Workflows, Employee Self-Service, Manager Self-Service and Automated Routing and Escalations
• Conduct requirements gathering, workshops, process assessments, and fit-gap analysis.
• Design scalable solutions aligned with HR operational and business objectives.

• Develop and maintain dashboards and reports for: Case Volumes, Resolution Metrics, SLA Performance, Employee Experience, Service Delivery Effectiveness and HR Operational KPIs
• Provide actionable insights to HR leadership and shared services teams.

• Configure and maintain Workday security roles and permissions.
• Ensure compliance with data privacy, audit, and governance requirements.
• Support HR controls, risk management, and regulatory compliance initiatives.

• Lead SIT, UAT, regression testing, and production deployment activities.
• Evaluate Workday releases and recommend adoption of new HR Service Delivery features and capabilities.
• Support production issue resolution and continuous improvement initiatives.

• Act as a trusted advisor on HR service delivery best practices and Workday capabilities.
• Mentor junior consultants and support project delivery activities.

5+ years of Workday HR Shared Services, HR Service Delivery, or Workday Help experience. And 8+ years of overall HR Technology or HCM consulting experience.Proven experience delivering multiple end-to-end Workday implementations or transformation programs.Experience supporting global HR Shared Services organizations.Strong analytical, problem-solving, and stakeholder management skills.Excellent communication and consulting capabilities.

Additional RequirementsMust be willing to work from the office 5 days a week.Must be able to work from Bengaluru, Noida, or Hyderabad.Flexibility to support business-critical activities, including financial close cycles, production deployments, and system upgrades outside regular business hours when required. 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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