Field Tech Associate Director

Req ID: 352328 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate Director to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities:

• Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.

• Work is guided by operational and project objectives.

• Sets and communicates clear expectations for work outcomes and manages performance.

• Responsible for medium to large size accounts with higher level of complexity.

• Helps define delivery management core processes and improvement opportunities.

• Takes the lead role in managing relationships with larger, more critical clients.

• May be involved with accounts spanning multiple geographies.

• Manages multiple third-party partners across many programs in the successful delivery of solutions.

• Provides complex metrics and reporting support to senior leaders.

• Allocates appropriate resources in the projects.

• Identifies and implements project specific training needs.

• Leads medium pre-sales assignments.

• Identifies opportunities for growth within the client environment.

Requirement:

• Typically requires 8 to 10 years relevant experience. 

• Demonstrated track record of delivering high quality services to medium to large sized accounts.

• Strong organizing and planning skills to effectively manage larger teams.

• Experienced priority-setting skills to effectively meet departmental operational objectives.

• Ability to communicate clearly and present to senior leadership.

• Ability to lead large cross functional delivery teams.

• Demonstrated attentiveness to quality and productivity.

• Advanced analytical, problem solving, negotiation and organizational skills.

• Ability to motivate, direct and lead large groups of people.

• Experience managing very large third-party relationships in the successful achievement of client satisfaction levels.

• Ability to manage significant delivery budgets and minimize program variances.

• Strong ability to lead teams across multiple shores.

•   Demonstrated strong leadership of personnel and of business objectives.

•   Advanced verbal and written communication skills. 

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodations.

• Significant travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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