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Helpdesk Associate

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Date: Sep 8, 2021

Location: Bengaluru, KA, IN

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Associate]] to join our team in [[Bangalore]], [[Karnataka]], [[India]].

Position's General Duties and Tasks

In these roles you will be responsible for:

 Responsible for SLA’s & KPI’s

Responsible for customer/stakeholder relationship management.

Provide cross functional support

Managing 24x7 Operations

Responsible for the performance of the teams, team leads

Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member

Responsible for upskilling / cross skilling team members

Requirements for this role include:

Must have 5  solid years of Service Desk experience, 1 years in managing delivery for service desk.

Sound Industry Domain Knowledge

Strong Communication & Presentation skills

People Management skills

Demonstrates the ability to multi-task.

Ability to work in heterogeneous environment

Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

 

 

Preferences:  - Optional (nice-to-have’s)

- ITIL foundation certified - 6 sigma certifications – Project Management certified - Client management skills 

Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00PM EST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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