Industry Consulting Manager

Req ID: 297936 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Job Title: DevOps/SRE / PROD Support

Location:  Pune/Bengaluru – Partner Site if needed

To strengthen our development team, we are looking for mix of DevOps, Site Reliability Engineering and PROD Support who can design, develop and implement innovative solutions to achieve our goal.

Your primary responsibility is to ensure the stability and supportability of the application. You’ll act as a bridge between our engineering and support teams ensuring timely resolution of the issues and proactive actions to improve system stability.

Your key responsibilities

As DevOps/SRE/Prod Support, you are responsible for –

• Owns the monitoring and alerting structure for transaction scanning system and works collaboratively with Feature Engineers in setting it up
• Contribute to automate production processes and minimise manual intervention
• Escalation of incidents / requests that cannot be resolved in this function to SRE lead and Feature Engineers, while keeping the responsibility to interact with requesting user(s)
• End to end Environment support for all technical issues and reduce MTTR (mean time to resolution) in production
• Acts as the PoC for requests/incidents from technical peer teams and operation teams
• Champions delivery of SRE technical debt topics with Product owner and feature engineers along the agile delivery structure
• Works intimately with Feature Engineering team early in the SLDC life-cycle on delivering all Operational requirements (OR)
• Provides best practices solution and standard tool knowledge to achieve OR compliance
• Supports in the usage of the CI/CD tool-chain for his Squad and own responsibility of UAT and Production deployment
• Participating the 24/7 ROTA schedule

Your skills and experience

Bachelor of Science/Engineering degree from an accredited college or university with a concentration in Computer-Science or Software Engineering (or equivalent. Total 8+ years of experience in IT industry with exposure to full SDLC cycle.

Technical Skills

• Experience in tools - ITRS Geneos , Splunk , AppDynamic, New Relic, Dynatrace or other monitoring tool
• Experience in Ansible or any other automation tool
• Experience of working in ticketing tool: ServiceNow / Jira
• Experience of working on Unix, relational database, scripting language,  MQ
• Basic  knowledge of any Object Oriented language (Java or Python)
• Basic knowledge of CICD tool chain knowledge (Bitbucket, Team City, Jenkins , Artifactory, Udeploy)
• Bitbucket/GIT (Version control & Repository management)
• Release & Build management, Branding  Strategy
• Understanding of ITIL and DevOps structure and processes
• Kubernetes/Openshift

Nice to Have

• Experience working with GCP/Azure/AWS cloud
• Experience of working in Financial institution / payment domain

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.