Industry Consulting Manager

Req ID: 350119 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Organizational Change Management (OCM) Consultant

Position Overview

We are seeking a highly experienced Senior Organizational Change Management (OCM) Consultant with a minimum of 10 years of proven expertise leading complex transformation initiatives. The ideal candidate will have a strong background in enterprise change programs, excellent stakeholder management skills, and the ability to design and execute change strategies that maximize adoption, minimize resistance, and achieve measurable business outcomes.

The Senior OCM Consultant will play a critical role in guiding organizations through digital, process, cultural, and organizational transformations.

Key Responsibilities

1. Change Strategy & Planning

• Develop comprehensive OCM strategies aligned with program objectives, organizational culture, and readiness levels.
• Conduct change impact assessments, stakeholder analyses, and organizational readiness evaluations.
• Define adoption metrics, KPIs, and success criteria for transformation initiatives.

2. Stakeholder Engagement & Communications

• Build and maintain strong relationships with executive sponsors, program leaders, and cross-functional teams.
• Develop communication plans and materials to drive clarity, alignment, and engagement.
• Facilitate leadership alignment sessions, steering committee briefings, and stakeholder workshops.

3. Training & Enablement

• Design and oversee development of training strategies, learning paths, and user enablement plans.
• Collaborate with SMEs to create training content, user guides, and e-learning modules.
• Lead Train-the-Trainer (TTT) programs and support knowledge transfer activities.

4. Change Execution & Adoption

• Drive execution of change initiatives, ensuring timely delivery and alignment with project milestones.
• Monitor adoption progress and resistance points; develop mitigation strategies as needed.
• Provide coaching and support to leaders, managers, and change agents.

5. Governance, Reporting & Continuous Improvement

• Prepare and deliver executive-level dashboards, reports, and decision-support materials.
• Ensure change activities integrate seamlessly with project and PMO plans.
• Conduct post-implementation assessments and recommend continuous improvement actions.

Required Qualifications & Experience

• 10+ years of IT Change experience, with 6+ years of Organizational Change Management experience across large-scale and complex programs.
• Demonstrated experience with digital transformation, ERP/CRM implementations, business process reengineering, or organizational redesign efforts.
• Strong knowledge of OCM frameworks (e.g., Prosci/ADKAR, Kotter, McKinsey 7S, Lewin).
• Exceptional communication skills—written, verbal, and presentation.
• Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups.
• Experience working with cross-functional teams in matrixed global organizations.
• Strong analytical skills with the ability to translate qualitative and quantitative data into insights.
• Bachelor's degree in Business, HR, Organizational Development, Psychology, or related field (Master’s preferred).
• Prosci, ACMP, or related OCM certification preferred.

Preferred Skills

• Experience in consulting environments or professional services firms.
• Familiarity with Agile methodologies, product-based delivery, and change in iterative environments.
• Strong facilitation skills—workshops, focus groups, leadership sessions.
• Ability to manage multiple projects simultaneously.
• Experience working in multi-country or global transformation programs.

Personal Attributes

• Strategic thinker with strong problem-solving skills.
• Empathetic, emotionally intelligent, and adaptable.
• Highly organized with strong attention to detail.
• Comfortable operating in fast-paced, ambiguous environments.
• Strong leadership presence and ability to inspire confidence.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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