Senior Salesforce Developer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Salesforce Developer to join our team in Bengaluru, Karnataka, India.

Job Description – Day to Day ResponsibilitiesProvide hands-on Salesforce production support, ensuring system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience CloudMonitor and triage incidents, perform root cause analysis, and resolve issues within defined SLAsWork on bug fixes, minor enhancements, and data corrections in production environmentsCollaborate with onshore leads, product owners, and engineering teams to prioritize and resolve production issuesParticipate in incident management, problem management, and change management processesSupport deployment activities, including validations, smoke testing, and post-release monitoringAnalyze recurring issues and contribute to continuous improvement initiatives and automation opportunitiesEnsure proper documentation of incidents, fixes, and known errors in knowledge repositoriesCoordinate with cross-functional teams (integration, data, infrastructure) to troubleshoot and resolve issuesSupport monitoring, alerting, and system health checks across Salesforce environmentsStay updated with Salesforce platform changes and assess potential impact on existing functionalitiesBasic QualificationsMinimum 5–8 years of IT experience, with 4+ years on the Salesforce platformStrong hands-on experience in Salesforce production support and incident managementGood understanding of Salesforce architecture, data model, and platform featuresHands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrationsFamiliarity with ITIL processes (Incident, Problem, Change Management)Experience with deployment tools (Copado, Gearset, Jenkins, etc.) is a plusAbility to work with SLAs, prioritize tasks, and manage multiple incidents effectivelyStrong analytical and troubleshooting skillsGood communication skills and ability to work with distributed/onshore-offshore teamsExperience working in Agile environments

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.