Service Management - ITIL/ITSM

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Account Service Operations Senior Associate to join our team in India.

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account  management  on  a  24x7  basis. 
Responsibilities  include  the  management  and  oversight  of  service  delivery  processes,  which  may  include  incident management,  problem  management,  request  management,  change  management,  service  level  management  and configuration  management.

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.