Service Management-ITSM Tool-ServiceNow-Security Operations-Security Center Operations Advisor

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Security Center Operations Advisor to join our team in Ireland

What to expect:

Using your background in SOC Service Delivery background and experience, you will help our clients:

• Ensure that SOC services are delivered as per agreed Service Level Agreements (SLAs), quality standards, and client expectations.
• Point of escalation for security incidents, coordinating across technical and non-technical teams to respond swiftly and effectively.
• Provide support key Customer stakeholders or the wider NTT DATA team in the event of an escalation, or if there is any urgent security requirement that is an exception to agreed service.
• Provide clear, timely, and regular updates to Customers, senior management, business leaders, and other relevant stakeholders during critical security incidents.
• Primary Point of escalations for out of hours High and Critical Incidents
• Establish and maintain strong relationships with clients or key stakeholders to ensure high levels of satisfaction and address concerns proactively.
• Ensure alignment between client expectations and the service provided by communicating regularly and managing scope changes effectively.
• Continuously track service performance and make improvements when necessary.
• Ensure that the technical team has the necessary resources, skills, and tools to deliver services effectively, scaling teams up or down as needed.
• Regularly review service delivery processes and workflows, identifying areas for optimization and implementing best practices.

What's important?

It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:

• Proven experience in managing and coordinating activities within a SOC.
• At least 10 years of experience in managing and coordinating activities for a Security Operations Centre
• Demonstrate in-depth knowledge of Security incident Management and Security Operations.
• Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
• Knowledge of UK / EU information security management, governance, and compliance principles, practices, laws, rules and regulations.
• Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
• Demonstrable experience in leading and coordinating diverse teams effectively.
• A valid right to work in the UK.
• Excellent English writing skills for technical documents and improving processes (such as policies and reports).
• Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
• Strong attention to detail and the ability to deliver high quality work.
• A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as; CISSP, CICM, GCIH, etc.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.