Service Manager

Req ID: 332117 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Service Manager
Proficiency in leading both physical and virtual teams to deliver technology projects on time and within budget
Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence 
Work with their teams to determine necessary activities to successfully deliver projects  Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Management team
Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
Understanding the pipeline of demand and work with the Resourcing team to ensure an appropriate supply of resources
Responsible for reporting and optimizing processes
Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritisation
Holding the teams to the highest standards, project discipline and accountability 
Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams. Experience:10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
Excellent relationship building and interpersonal skills, including cross-cultural competence
Proven delivery excellence ideally using Agile Strong leadership qualities and a passion for building high performing teams
Strong customer orientation and able to manage customer expectations
Good people leadership skills
Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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