Systems Administration Manager

Req ID: 280714 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Administration Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Serving as the primary point of contact throughout the lifecycle of Major Incidents and Problems
• Be part of a standby/call out rota 24*7 to manage P1’s OOH
• Leading and coordinating conference bridges or war rooms as required • Coordinating resources needed to troubleshoot, communicate, and/or make decisions to resolve a Major Incident or Problem
• Overseeing end-to-end Major Incident and Problem investigation
• Authoring and managing known-error database records
• Maintaining communication with resolver groups for status updates and additional information
• Ensuring that internal and external communications about a Major Incident and Problem are completed in a timely manner
• Updating agreed channels and email distribution lists with notifications of updates and resolution
• Creation of Major Incident and root cause analysis reporting
• Educating IT staff on the major incident and problem management processes
• Attending CAB meetings

Involvements
• Client Facing
• Communication • Reporting and Governance
• Third-party Liaison
• Incident Management
• Problem Management
• Change Management
• Release & Environment Management
• Configuration Management
• Knowledge Management
Requirements for this role include:
• 10-12 years of experience
• ITIL qualified
• Working understanding of ITIL principles and concepts
• Working in a similar role for a managed service provider
• Exemplary written English and time-keeping skills
• IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts
• Strong senior stakeholder management skills, capable of asking the 'right' questions
• Previous experience in implementing major incident and problem management processes and obtaining cultural buy-in

Preferences: -

• Experience in using Remedy
• Experience of working with off-shore teams

Required schedule availability for this position 8:00 to 18:00 GMT. The shift timings can be changed as per client requirements

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.