Technology Consultant - Salesforce Manual QA Engineer

Req ID: 395624 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technology Consultant - Salesforce Manual QA Engineer to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

1. Analyze business requirements, user stories, acceptance criteria, and solution designs to identify test scenarios and test coverage.
2. Prepare and maintain detailed test plans, test scenarios, test cases, test data, and test execution reports.
3. Perform functional testing of Salesforce applications across Sales Cloud, Service Cloud, Experience Cloud, and other Salesforce solutions.
4. Validate Salesforce functionality including standard and custom objects, fields, relationships, Lightning pages, Lightning Web Components, Flows, validation rules, approval processes, record types, profiles, permission sets, and sharing models.
5. Execute functional, regression, smoke, integration, system, and end-to-end testing activities.
6. Validate business processes spanning Salesforce and integrated external applications.
7. Perform API and integration testing using tools such as Postman, SoapUI, or equivalent tools when required.
8. Validate data migration, data transformation, data integrity, and system reconciliation activities.
9. Execute positive, negative, boundary, and exception test scenarios.
10. Log, track, and manage defects using Jira, Azure DevOps, or similar tools.
11. Perform defect verification, retesting, and regression testing following defect resolution.
12. Participate in defect triage meetings and collaborate with development and business teams for issue resolution.
13. Support SIT, UAT, release validation, production smoke testing, and post-deployment verification.
14. Maintain requirement-to-test-case traceability and testing documentation.
15. Participate in requirement reviews, sprint planning, backlog grooming, and Agile ceremonies.
16. Provide regular updates on test execution status, defect metrics, risks, and quality indicators to stakeholders.

1. 2–4+ years of experience in Manual Software Testing and Quality Assurance.
2. 2+ years of hands-on experience testing Salesforce applications.
3. Strong understanding of Salesforce platform concepts including standard and custom objects, Lightning Experience, Flows, validation rules, profiles, permission sets, roles, and sharing models.
4. Experience in functional, regression, integration, system, and end-to-end testing.
5. Experience creating detailed test scenarios, test cases, and test execution documentation from business requirements and user stories.
6. Experience with defect lifecycle management and defect tracking tools.
7. Basic understanding of REST/SOAP APIs and integration testing concepts.
8. Experience working in Agile/Scrum delivery environments.
9. Strong analytical, documentation, problem-solving, and communication skills.

1. Salesforce Testing: Sales Cloud, Service Cloud, Experience Cloud
2. Functional Testing: Functional, Regression, Smoke, Integration, System & End-to-End Testing
3. Salesforce Validation: Standard & Custom Objects, Lightning Pages, LWC, Flows, Validation Rules, Approval Processes
4. Security Testing: Profiles, Permission Sets, Roles, Sharing & Access Controls
5. API Testing: REST, SOAP, Postman, SoapUI
6. Data Validation: Salesforce Reports, SOQL, Data Loader, Data Reconciliation
7. Defect Management: Defect Logging, Tracking, Root Cause Validation
8. Testing Documentation: Test Plans, Test Cases, Test Scenarios, RTM, Test Execution Reports
9. Tools: Jira, Azure DevOps, Salesforce Test Tools
10. Methodologies: Agile, Scrum, SDLC

1. Experience with Salesforce integrations and middleware testing.
2. Experience in data migration, conversion, and reconciliation testing.
3. Knowledge of accessibility, security, and performance testing principles.
4. Experience working on enterprise-scale Salesforce implementations.
5. Salesforce Administrator or related Salesforce certification.
6. Familiarity with SOQL and Salesforce reporting capabilities.
7. Exposure to API-based integrations and third-party systems.
8. Strong stakeholder management, communication, and problem-solving skills.

• 2–4+ years of QA and Manual Testing experience.
• Minimum 2+ years of Salesforce testing experience.
• Strong understanding of Salesforce business processes and platform functionality.
• Experience preparing and executing detailed test scenarios and test cases.
• Experience with data validation, integration testing, and defect management.
• Familiarity with Salesforce reports, SOQL, and data migration testing.
• Experience working in Agile delivery environments.
• Ability to collaborate effectively with business and technical stakeholders.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.