SCA Helpdesk III

Req ID: 302378 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Helpdesk III to join our team in Bethesda, Maryland (US-MD), United States (US).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Desktop Support Technician to join our team in Bethesda, MD.

Job Responsibilities Include:

The Desktop Support Technician will provide technical deskside support for an extremely diverse biomedical research institute consisting of over 5,000 users in a Windows/Macintosh/Linuxenvironment.

This is a challenging job with state-of-the-art equipment.

We are looking for people with experience in various aspects of desktop support, Windows 10, Macintosh operating systems, networking and the ability to re-image a workstation.

The candidate should have strong communication skills and the ability to work in a fast-paced challenging environment with demanding users.

Required Skills:

1 to 3 years exp. with Windows 10

1 to 3 years exp. with Macintosh operating systems

1 to 3 years exp. with Network and re-imaging workstations

1 to 3 years exp. or education with Linux operating systems

Preferred Skills:

Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.

Escalates tickets appropriately.

Projection Unit: Schedule, setup and breakdown.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.