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Senior Business Analyst

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Date: Jun 12, 2021

Location: Bethesda, MD, US

Company: NTT DATA Services

Req ID: 131897 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Business Analyst to join our team in Bethesda, Maryland (US-MD), United States (US).



Provide support for a National Institutes of Health (NIH) enterprise system. Responsibilities include:

  • Document current system workflows, business processes, and functionality.
  • Work with the project team and interface with clients and other system stakeholders to gather functional requirements for system changes and enhancements.
  • Document new system requirements for the development team by means of use cases, requirements traceability matrices, process flow diagrams, etc.
  • Work with the development team to verify current and new requirements with stakeholders.
  • Conduct interviews or JAD (joint application development) sessions with stakeholders to review business requirements for validation and improvement.
  • Evaluate and analyze the gathered information from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • Provide direct customer support which involves issue analysis and resolution within the specified SLAs.
  • Support testing and deployment activities.
  • Communicate information effectively to customers, managers, and technical staff.
  • Apply user centric interaction and design practices of application business processes, and functionality.
  • Able to adapt to complex business process flows and provide guidance to client based on best practices. 
  • Work with the team to coordinate software development stage gate reviews.
  • Create and maintain software and system support documentation such as User Manual.
  • Design, coordinate, and conduct training as needed.
  • Design and develop stakeholder communications.
  • Work on special projects assigned by the NIH program manager.


Job Requirements

  • Minimum 7 years of experience as a customer-facing IT business analyst
  • Very strong (Excellent) communication (oral and written) and interpersonal skills
  • Strong requirements analysis skills
  • Experience with and working knowledge of requirements management tools
  • Basic knowledge of SQL
  • Ability to present to and work effectively with external business customers
  • Strong knowledge of Microsoft Office applications – Word, Excel, PowerPoint
  • Experience facilitating groups or conducting interviews to elicit stakeholder input
  • Perform Quality Assurance tasks and testing.
  • Good understanding of the software development life cycle (SDLC)
  • Ability to learn quickly and work effectively in a team-oriented environment
  • Self-motivated and able to work independently with minimal supervision
  • Experience with JIRA.
  • Knowledge of the principles, practices, and procedures used in the business analysis and design.
  • Experience and ability to create training material.
  • Experience and ability to conduct high-quality training in a workshop or classroom environment.
  • Excellent analytical, organizational and time management skills.
  • Working knowledge of data analysis tools including Excel Pivot tables, and other data analysis skills is a plus.
  • Basic understanding of user interface and usability of application is a plus.
  • Ability to work independently with minimum supervision in a fast-paced environment
  • Demonstrated ability to work effectively in a fast-paced environment under deadline pressure.
  • Ability to communicate (verbal and written) well and work in a collaborative team environment.
  • Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Washington DC

Job Segment: Consulting, Cloud, Database, SQL, Business Analyst, Technology