Sr. Business Analyst/Technical Writer

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Date: Apr 3, 2024

Location: Bethesda, MD, US

Company: NTT DATA Services

Req ID: 274134 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr. Business Analyst/Technical Writer to join our team in Bethesda, Maryland (US-MD), United States (US).

Job Summary:  The Business Analyst is a customer-facing member of the project team who takes responsibility for working directly with the customer to provide requested support and to collect, document, and validate requirements for system changes and enhancements. This includes business as well as technical requirements. The candidate would also be formulating and delivering program communications and training.


Qualified applicants must be detail-oriented, result-driven individuals who work well within team environments and have excellent communications and interpersonal skills.



Provide support for the National Institutes of Health (NIH) enterprise system. Responsibilities include:

  • Document current system workflows, business processes, and functionality.
  • Work with the project team and interface with clients and stakeholders to gather functional requirements for system changes and enhancements.
  • Document new system requirements for the development team by means of use cases, requirements traceability matrices, process flow diagrams, etc.
  • Work with the development team to verify current and new requirements with stakeholders.
  • Provide direct customer support which involves issue analysis and resolution within the specified SLAs.
  • Support testing and deployment activities.
  • Communicate information effectively to customers, managers, and technical staff.
  • Conduct interviews or JAD (joint application development) sessions with stakeholders to review business requirements for validation and improvement.
  • Apply user centric interaction and design practices of application business processes, and functionality.
  • Adapt to complex business process flows and provide guidance to clients based on best practices. 
  • Create and maintain software and system support documentation such as User Manuals and User Guides.
  • Design, coordinate, and conduct training as needed.
  • Draft and document quarterly newsletter and conduct interviews with stakeholder(s) for quarterly newsletter.
  • Provide Help Desk Support to end users as and when required.
  • Work on special projects assigned by the NIH program manager.


Job Requirements

  • Minimum 7 years of experience as a customer-facing IT business analyst
  • Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information.


Preferred Skills:

  • Excellent communication (oral and written) and interpersonal skills.
  • Strong requirements analysis skills
  • Experience with and working knowledge of requirements management tools.
  • Ability to present to and work effectively with external business customers.
  • Strong knowledge of Microsoft Office applications – Word, Excel, PowerPoint
  • Experience facilitating groups or conducting interviews to elicit stakeholder input.
  • Perform Quality Assurance tasks and testing.
  • Good understanding of the software development life cycle (SDLC)
  • Ability to learn quickly and work effectively in a team-oriented environment.
  • Self-motivated and able to work independently with minimal supervision.
  • Experience with JIRA.
  • Experience and ability to create training material.
  • Experience and ability to conduct high-quality training in a workshop or classroom environment.
  • Working knowledge of data analysis tools including Excel Pivot tables, and other data analysis skills is a plus.
  • Understanding of user interface and usability of application is a plus.
  • Ability to work independently with minimum supervision in a fast-paced environment.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Washington DC

Job Segment: Technical Writer, User Experience, Cloud, Business Analyst, Information Technology, Technology

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