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L2 Application Production Support Analyst

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Date: Jun 3, 2021

Location: Birmingham, BIR, GB

Company: NTT DATA Services

Req ID: 130033 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


Application Production Support Analyst – L2

Birmingham, United Kingdom





Working as part of a dedicated team, responsible for providing general support and troubleshooting expertise for applications in Data Platforms. This will include L1-L2 support but also cover support automation, tooling,  runtime efficiency & capacity augmentation initiatives. Ideal candidate should have support experience along-side Linux/UNIX knowledge, Scripting, basic Java programming skills & Database/SQL and ideally exposure to big data space along with SDLC best practices.


Key Responsibilities

  • Work actively with team members to analyze and resolve application issues.
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.
  • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Proactive management of our production services by measuring and monitoring availability, latency and overall system health


Key Skills

  • Technical skills  in Linux-based scripting, SQL and Java debugging. Shell Scripting experience and exposure to automation activities.
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
  • Good hands on in using Unix/Linux commands One of the following Scripting languages: Shell script, Perl, JavaScript or Python.
  • Experienced working in RDBMS environments such as: Sybase ASE/IQ, Oracle or DB2.


Desirable Skills

  • Automation skills and experience
  • Previous experience working in the banking and financial services sector



Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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