BPO HC & Insurance Operations Specialist

Req ID: 321588 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO HC & Insurance Operations Specialist to join our team in Boston, Massachusetts (US-MA), United States (US).

Role: HC & Insurance Operations Specialist

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Salary for this role is $65K

Basic Qualifications:

• 3 Years Insurance experience
• 3 Years EDI error resolution experience
• 1 year work at home or Hybrid office experience
• High School diploma or GED

Responsibilities:

• Handle detailed problems which require standard solutions
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team
• Provides end user support for a specific application and translates those needs for developing test plans while learning about the applications and the client
• Participates in application implementations and test end user processes
• Assists with the creation of presentations and other materials for end user training
• Interacts with clients, both internal and external, to supply information
• Develops customized queries and reports utilizing basic table matrices
• Logs and tracks problems/works tickets with external product vendor or support organizations
• Knowledge of system development methodology, project management and system architecture
• Demonstrated analytical/problem solving skills
• Solid influencing and communication skills
• Ability to translate between non- technical business users and technical IT resources
• Strong client service attitude
• Organization and time management skills
• Support of various other advanced functions
• Business scenario testing, root cause analysis and solutioning.
• QC documents and work items following policies and procedures.
• Need to work from Canton, MA Client Site.

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check. 

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

1. NTT DATA will provide a computer and headset for remote work.
2. Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
3. Failure to return equipment may result in collection actions and/or other consequences.
4. Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
5. A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

Technical Performance and Issue Tracking

1. Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
2. Remote employees must adhere to all technical support procedures and protocols.
3. Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

1. Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
2. The workspace must be a permanent, unencumbered location used daily for work.
3. Employees must work with minimal distractions that do not interfere with business operations or service delivery.
4. Ideally, the workspace is isolated from other household members and used exclusively for job duties.
5. Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
6. Employees must work from the same location consistently unless prior approval is obtained.
7. If a change in work location is necessary:

• The new location must meet all Remote Workspace and Technology Requirements.
• Notification to NTT DATA Management is required before relocating

#INDBPO

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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