Transformational Client Executive Leader (Boston)

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Transformational Client Executive Leader to join our Health Plans team. This role is designed for a seasoned executive who can drive measurable value creation, enterprise transformation, and long-term strategic partnerships with leading payer organizations.

Role Overview

The Transformational Client Executive Leader is accountable for value creation and business outcomes, innovation, health plan transformation, and executive-level partnerships. This leader serves as a trusted advisor to Health Plan C-suite stakeholders and is responsible for shaping and executing a customer-centric transformation agenda powered by NTT DATA’s technology and consulting capabilities.

As the executive leader for the account, you will define and execute a value creation scorecard, ensure realization of targeted outcomes, and collaborate closely with client executive(s) on revenue forecasting, financial targets, service excellence, and overall client satisfaction. You will lead in partnership with global practice and delivery teams to deliver complex, multi-disciplinary solutions at scale.

Key Responsibilities

Health Plan Value Creation & Business Outcomes

• Own and continuously refine a Health Plan value creation roadmap aligned to payer priorities, including medical cost containment, administrative efficiency, member experience, regulatory compliance, and growth across government and commercial lines of business
• Partner with Health Plan executives to identify, quantify, and realize measurable business value, including:
  • Reduction in Medical Loss Ratio (MLR) through analytics, care management optimization, and value-based care enablement
  • Lower administrative cost per member through core platform modernization, automation, and operating model optimization
  • Improved Star Ratings, HEDIS, CAHPS, and quality outcomes through data-driven, digital, and member engagement solutions
• Define clear value hypotheses, financial impact models, and outcome KPIs, ensuring ongoing measurement, reporting, and realization of benefits

Executive Partnership & Trusted Advisor Role

• Serve as a strategic advisor to Health Plan C-suite leaders, helping shape enterprise transformation agendas across IT, operations, clinical, and digital domains
• Lead executive-level value reviews, QBRs, and roadmap sessions focused on outcomes, ROI, regulatory readiness, and future-state capabilities
• Anticipate and proactively address emerging payer challenges, including CMS regulations, interoperability mandates, risk adjustment changes, and competitive pressures

Innovation & Health Plan Transformation

• Drive payer-focused innovation by leveraging NTT DATA capabilities across core administration modernization, data & analytics, AI, automation, cloud, and interoperability (FHIR, APIs)
• Sponsor and incubate proof-of-value initiatives, including:
  • Value-based care enablement and provider collaboration
  • Member acquisition, retention, and digital engagement
  • Risk adjustment accuracy and compliance
  • Care management and utilization management optimization
• Collaborate with internal and external partners to co-create differentiated Health Plan solutions that scale across lines of business

Long-Term Account Health & Growth

• Partner with the account Client Executive to balance near-term revenue delivery with long-term value realization and client satisfaction
• Proactively identify and mitigate risks to value delivery, including adoption challenges, change management gaps, or regulatory impacts
• Build and execute multi-year account strategies that expand wallet share through demonstrated improvements in cost, quality, member experience, and regulatory performance

Must-Have Qualifications

• Proven Leadership in Large Accounts: Minimum 10 years leading full-cycle, virtual and geographically dispersed sales organizations with annual revenues exceeding $50M, including P&L accountability
• Health Plan Expertise: Minimum 10 years in the health plan or payer industry, with deep understanding of revenue models, cost and margin levers, and regulatory dynamics
• Executive Client Leadership: Demonstrated success building and sustaining C-suite relationships and serving as a trusted advisor driving enterprise-level change
• IT & Digital Services Sales: Minimum 10 years selling IT, digital, or technology-enabled services to healthcare clients, with a strong focus on business outcomes
• Strategic & Financial Acumen: Proven experience in financial forecasting, growth strategy, and translating complex solutions into measurable business value

Preferred Qualifications

• Health Plan Transformation Experience: Direct involvement in value-based care, regulatory compliance (CMS, HEDIS, Star Ratings), or core administration modernization initiatives
• Digital & Innovation Leadership: Experience delivering analytics, automation, AI, or cloud-enabled transformation for payer organizations
• Multi-Line of Business Exposure: Experience across Commercial, Medicare Advantage, Medicaid, or specialty lines of business
• Global & Cross-Functional Leadership: Proven ability to lead multi-disciplinary teams using onsite/offshore delivery models
• Thought Leadership: Recognized ability to influence payer strategy, deliver industry insights, and co-create innovative, market-relevant solutions