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Health Care - Clinical Service Desk Delivery Advisor - US Remote

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Date: Nov 11, 2021

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 157128 


NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


NTT DATA Services currently seeks a Clinical Service Desk Delivery Advisor to join our 24/7x365 Clinical Service Desk to support business operations. We are focused on delivering better outcomes through the continuous improvement of services to clinical end users and patients.


NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.


Job Responsibilities Include:

  • Works within existing tools to track productivity, costs, volumes, volumes by geography and cost recovery
  • Updates monthly, quarterly and annual tracking tools to provide oversight to leadership for operational cost and effectiveness
  • Helps to identify and design new tools and work without our matrix organization to create business tracking tools as needed to find optimal operations
  • Participate in monthly Clinical Service Desk financial staffing levels and cost projection to ensure forecast accuracy
  • Drive monthly contact reporting for cost recovery tools
  • Lead a team of account specialists to ensure accuracy for timely accounting to drive accurate invoicing and internal cost structures
  • Serve as the primary source of truth for monthly delivery volumes captured by the working committee
  • Serve as the primary point of contact from our delivery organization to our finance and account facing teams
  • Closely aligns with the Clinical Service Desk Practice Leader for ad hoc data mining and reporting needs
  • Closely aligns with the Clinical Service Desk Delivery Director for ad hoc data mining and reporting needs
  • Create and maintain an expert level of working knowledge of Clinical Service Desk operation, financial strategy
  • Create and manage new business cost models based on solution strategy and design created by the Practice Leader and Delivery Director
  • Create a matrixed relationship with sales teams, delivery teams, legal teams and finance teams needed to participate and drive our sales execution processes
  • Applies analytics to identify new or recurring operational, productivity, and/or customer satisfaction problems
  • Participate on pursuit teams to help ensure the Clinical Service Desk is accurately solutioned and included in the deal structures, marketing materials and overall needs to help support our sales teams
  • Occasional travel required


Basic Qualifications:

  • Minimum of 5 years of experience in Business Analysis
  • Bachelor's Degree or work experience equivalent


Preferred Skills:

  • Demonstrated success managing priorities and meeting deadlines and achieving or surpassing goals in fast paced, dynamic environment
  • Demonstrated track record of service excellence and superior communication (written and verbal) and interaction skills with clinicians and colleagues
  • Experience in managed service delivery
  • Experience in service desk operations
  • Expert Microsoft Excel skills
  • Highly Proficient in Microsoft Word and PowerPoint
  • Experience drafting or modification of contracts


About NTT DATA Services


NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.





Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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