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Technical/Clinical Help Desk Support Analyst

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Date: Jun 27, 2019

Location: Bowling Green, KY, US

Company: NTT DATA Services

Req ID: 46201 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Technical/Clinical Help Desk Support Analyst to join our team in Bowling Green, Kentucky (US-KY), United States (US).



This position will be a part of our Clinical Service Desk. This is a call center environment in which we support our customers 24/7. Shift work is required including nights and weekends. We are only considering local applicants at this time

Role Responsibilities

  • Primarily fielding calls concerning general technical hardware/software issues such as printing, connectivity, and user login issues. Application support of non-clinical applications will also be included in scope of work.
  • Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality
  • Will receive, analyze, and process the EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
  • Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk


  • 4+ years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required
  • 1+ years of technical troubleshooting experience
  • 1+ years of experience in one or more of the following EMR applications – Epic, Cerner, McKesson, and Meditech
  • 1+ year technical/clinical care delivery experience


  • Previous experience in a call center environment
  • Demonstrates a service philosophy in all interactions with clinicians and colleagues
  • Strong communication and interpersonal skills
  • All candidates will have to be shift flexible. Nights and weekend work will be required
  • Experience in EMR system integration with other clinical systems
  • Certifications in one or more of the above mentioned EMR applications
  •  Associates degree, technical college or some college course work preferred


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions, and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Bowling Green

Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Cloud, Technology