Alliance Operations Specialist

As an Alliances Operations Specialist at NTT DATA, you will be instrumental in supporting Oracle operational excellence across a diverse range of regions. Your role will ensure that all Oracle-related programs and initiatives are executed smoothly, with a focus on program administration and delivering accurate and consistent reporting, KPIs, and metrics. Key responsibilities include: 

• Administrational oversight of the Oracle Partner Program (OPN) distribution contracts to ensure they are activated at local subsidiaries and in synch with global account
• Communication on OPN incentives, enablement opportunities, events to internal NTT DATA teams
• Tracking and distribution of program benefits and credits to regional affiliates
• Reporting & Metrics Management: Lead the analysis, collection, and reporting of key performance indicators (KPIs) and operational metrics for Oracle programs, ensuring they meet the business goals and local market demands. 

• Pipeline Management: Support the management of the Oracle Pipeline, ensuring accurate data tracking and visibility for Oracle partner activities and sales opportunities across multiple markets. 

• OPN & Marketplace Management: Oversee the Oracle Partner Network (OPN) performance and Marketplace listings, ensuring all related data is current and reflects Oracle’s global standards. 

• Competencies & Service Delivery Programs: Track Oracle competencies and service delivery program performance, ensuring consistent progress toward partner success. 

• Global Coordination & Local Adaptation: Work collaboratively with teams across multiple regions to ensure operational consistency and adapt reporting standards to meet the unique requirements of each region. 

• Stakeholder Communication: Serve as a point of communication for Oracle operational goals and priorities, ensuring alignment with internal stakeholders and external partners and maintaining contact lists.

What You'll Bring: 

To succeed in this role, you will need: 

• Oracle Program Expertise: Familiarity with Oracle tools such as CCE, OPN, and Oracle Marketplace, and an understanding of the operational structures for Oracle service delivery programs. 
  • Sales systems expertise: familiarity with Oracle Sales Cloud, Salesforce, for deal opportunity progression
  • Knowledge of indirect sales process, distribution agreements

• Operational Reporting: Ability to manage, analyze, and present large data sets effectively, ensuring actionable insights for decision-making. 

• Dashboards & Tooling: Experience working with operational dashboards and reporting tools. Familiarity with Oracle partner relationship management tools is advantageous. 

• Communication & Collaboration: Strong communication skills for engaging with internal and external stakeholders, especially across regions with varied cultural and business landscapes. 

• Attention to Detail & Process Management: Proven ability to manage accuracy and consistency in a fast-paced, diverse environment, with experience in process improvement. 

• Global and Local Mindset: Ability to adapt operational practices to different geographic and market conditions while maintaining alignment with global strategies. 
• Marketing support: Development of case studies, references, maintenance of web site and collaboration repository, newsletter creation and diffusion and event management, including on site. 

Qualifications: 

• Bachelor's degree in Business, IT, Operations, or a related field (or equivalent work experience). 

• 3+ years of experience in operations, project management, or a related role within cloud computing or technology. 

• Experience with Oracle tools (e.g., CCE, OPN, Marketplace) is a plus. 

• Familiarity with the local business environment and culture within the specific target geography.