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Messaging Services Specialist Advisor - Boundary Services

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Date: Aug 14, 2019

Location: Bucharest, B, RO

Company: NTT DATA Services

Req ID: 56810 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Messaging Services Specialist Advisor - Boundary Services to join our team in Bucharest, București (RO-B), Romania (RO).



Role Overview

Builds, implements, and manages products/solutions for hosted and remotely managed messaging environments. Maintains messaging infrastructure including messaging server administration and messaging client troubleshooting and resolution. Ensures smooth integration of all messaging systems in a particular environment.

Role Responsibilities

  • Performs maintenance on existing operating systems
  • Evaluates, engineers, tests, recommends, and implements secure infrastructures. Acts as a resource for system escalation issues
  • Gathers business requirements for system design
  • Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software
  • Performs root cause analysis on failed components and implements corrective measures
  • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions
  • RCA for high severity issue, CRQ Deployments during weekends/holidays & On Call Support: Currently running the process with 2 resources in the Americas shift for all required work done during weekends
  • Provide Technical Documentation and training to L1 and Service desk and documents platform standards and processes for ongoing operations
  • Executive support escalations: 20-30% time consuming work per week most troubleshooting mail flow issues
  • Acquisitions: Add acquisitions’ messaging environment under NTT DATA Services, planning, development and sustaining included in this process


Key Skills

  • Prior experience with Linus OS (Red Hat, CentOS)
  • Prior Experience with SendMail, Postfix and Microsoft IIS SMTP
  • Prior Experience with Email Content Filtering solutions; Cisco IronPort Preferred. Others include ProofPoint and Symantec.Cloud
  • Prior experience managing and deploying Microsoft Exchange Online Protection (EOP) and Advanced Threat Protection (ATP)
  • Demonstrable knowledge of SMTP trouble shooting
  • Knowledge of integrating to back-end systems including Exchange and ListServ is a plus
  • Thorough understanding and management of customer business needs and expectations
  • Exceptional customer service, problem solving, and communication skills
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical



  • Official Red Hat Certified Engineer is a plus
  • Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus
  • Possess 5+ years of relevant professional experience or equivalent combination of education/experience



Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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