Service Desk Agent with German

Req ID: 279337 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent with German to join our team in Bucharest, București (RO-B), Romania (RO).

Tasks

⦁   Diagnoses and troubleshoots Level 1 IT problems encountered with PC hardware, software and peripherals
⦁   Documents service orders and performs follow-up of completed orders for management, information reporting, and client satisfaction

⦁   Handles problems that the first-tier of help desk support is unable to resolve

⦁   Coordinates user requests with external vendors according to policies and procedures
⦁   Coordinates referrals to appropriate technical,  professional or service personnel for  appropriate services, repairs, training or follow-up
⦁   Solves problems for German clients with challenging expectations
⦁   Maintains / builds relationships with other groups that impact the technical aspect for phone support (e.g., tool content teams, product group) 

•   Participates with leaders to determine focus areas for technical improvements 
(e.g., establishes targeted mentoring programs, consults on incentives related to technical performance)
•   May coach employees in achievement of metric results

⦁   May provides guidance / training for less experienced colleagues 

Key Skills

⦁   German and English confident speaker, experienced both in verbal and written communication

⦁   Customer centric with advanced etiquette skills and a demonstrated ability to develop business relationships and communicate effectively with the user community

⦁   Problem solver with solid troubleshooting skills and good understanding of the IT fundamentals of network, server and desktop administration, installations, upgrades, techniques, tools and equipment

⦁   Excellent at recognizing internal and external clients’ needs and expectations

⦁   High tolerance for processes and people

Preferred Skills

⦁   2-4 years relevant experience

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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